Business Performance Director

Amgen•Thousand Oaks, CA

3d•Remote

About The Position

The Business Performance Director will build business cases for senior executive approval, independently develop transformation strategies for key initiatives, and lead initiatives through the transformation process. The role develops value-realization measures, manages the realization process, and selects transformation tools and methods to help initiatives achieve intended outcomes. It leads change management for large business transformation programs, including complex strategies and plans for changes to organizational structures, processes, and technologies across multiple timeframes and levels of impact. Areas of expertise include sponsorship development, change communications, capability development, and behavior change, including oversight of others executing related tactics. The Director leads senior leaders and teams through structured problem solving using the Disciplined Approach methodology, building alignment around cross-functional issues, options, and solutions. As a thought partner to leaders, the role works across technology, process, and business functions to support solution implementation. The position is fully remote, with onsite presence required for critical workshops and planning sessions. The role is accountable for delivering executive-level business cases and financial analysis; establishing initiative governance; managing and facilitating change teams; identifying and managing interdependencies; setting realization measures and targets; developing and managing value-realization plans; assessing and mitigating delivery and realization risks; and identifying impacted populations and expected disruption. The Director maintains plans and milestone readiness across initiatives, leads end-to-end organizational change management, and designs integrated change plans across process, technology, workforce, risk, and communications. The role develops capability frameworks, establishes governance for role-based learning and training, manages internal and external learning partners, and establishes communication and engagement rhythms. It monitors change and capability metrics, reports findings to leadership, and standardizes enablement processes to support consistent and sustainable transformation.

Requirements

Doctorate degree and 4 years of experience in business transformation, organizational change management, strategic planning, or program management; or a master’s degree and 7 years of such experience; or a bachelor’s degree and 9 years of such experience.
Experience leading change management for large business transformation programs and initiatives.
Expertise in sponsorship development, change communications, capability development, and behavior change.
Ability to oversee others’ execution of change-management tactics.
Strong transformation skillset.
Financial acumen.
Project management skills and strong organizational skills, including following assignments through to completion.
Ability to collaborate and communicate with initiative leadership teams.
Strong written and oral communication, facilitation, and presentation skills.
Ability to work independently and interact effectively with various organizational levels.
Demonstrate Amgen Values and Leadership Characteristics.

Nice To Haves

Experience operating in regulated, quality-sensitive environments, preferably biopharma, with understanding of transformation delivery and business impact.
Ability to integrate learning, knowledge, and change management to drive sustained performance.
Demonstrated ability to influence a global, matrixed organization and lead enterprise change initiatives.
Experience designing scalable workforce processes, governance frameworks, and/or capability strategies.
Strong program and project management capability, including navigating ambiguity, driving alignment, and delivering measurable outcomes.
Strong written and verbal communication skills, including executive-level messaging and organizational storytelling.

Responsibilities

Build executive-level business cases, including financial analysis, for senior leader approval.
Independently develop transformation strategies and lead initiatives through the transformation process.
Develop value-realization measures and targets, manage the realization process, and create and manage value-realization plans.
Establish initiative governance with senior leaders and manage change teams and facilitation.
Identify and manage interdependencies across initiatives.
Assess and mitigate risks to delivery and value realization.
Identify impacted populations and assess expected levels of disruption.
Lead senior leaders and teams through structured problem solving using the Disciplined Approach methodology, building alignment around cross-functional issues, options, and solutions.
Work across technology, process, and business functions as a thought partner to support solution implementation.
Maintain a 12-quarter plan for initiatives and programs and integrate key activities and milestones across initiatives.
Maintain progress measures suitable for executive communications.
Develop and manage key milestone readiness and release readiness processes for all initiatives.
Lead end-to-end organizational change management for transformation programs, integrating strategy, stakeholder engagement, communications, and training to drive adoption and sustained performance.
Design and execute integrated change management plans spanning process, technology, workforce, risk, and communications.
Develop capability frameworks that clarify roles, expectations, and leadership readiness for operating model adoption.
Establish governance and oversee delivery of role-based learning and training programs aligned with transformation priorities and role requirements.
Manage internal and external partners delivering learning experiences, including scope, deliverables, quality, and timing.
Establish communications strategies and engagement rhythms to support transparency, alignment, and stakeholder commitment throughout transformation.
Monitor and report capability-building, training, and change metrics to inform leadership decisions and improve the change approach.
Standardize and scale capability enablement processes for consistency, efficiency, and sustainability.