Business Performance Specialist

Pacific Federal Management•Hagåtña, GU

About The Position

Pacific Federal Management (PFM) is seeking a highly motivated, detail-oriented Business Performance Specialist for its Business Strategy and Process Management Department in Guam. The specialist works closely with departments to improve business performance by defining and monitoring OKRs and KPIs, analyzing trends, and delivering actionable insights to management and other teams. The role supports strategy execution and operational decision-making.

Requirements

Bachelor’s degree in Business Administration, Finance, Economics, Statistics, or a related field.
At least 3 years of experience in business performance analysis, strategy, FP&A, operations analysis, or a similar role.
Hands-on experience with OKRs, KPIs, balanced scorecards, or other performance management frameworks.
Advanced Excel skills and experience building dashboards in a BI tool such as Power BI or Tableau.
Strong analytical and problem-solving skills, including the ability to identify root causes behind the numbers.
Excellent written and verbal communication skills, including the ability to present findings clearly to senior leaders.
Ability to build relationships with and influence department heads without direct authority.
High attention to detail, strong organization, and ability to manage recurring reporting cycles.
Working knowledge of SQL or other data querying tools.
Experience facilitating meetings and workshops with cross-functional teams.

Nice To Haves

Experience in construction, government contracting, or professional services.
Familiarity with Lean or continuous improvement methods.

Responsibilities

Support and improve PFM’s OKR framework, including goal-setting cycles, trackers, scoring guidelines, and check-in cadence.
Help department heads translate corporate strategy into departmental OKRs and KPIs for weekly and quarterly tracking.
Track and monitor OKR progress and KPI performance across departments.
Design, build, and maintain performance dashboards and scorecards for upper management and department heads.
Prepare regular reports highlighting progress, gaps, and variances against targets.
Facilitate periodic OKR check-ins and performance reviews, and follow up on agreed actions to support accountability.
Analyze lagging or missed goals to identify gaps and root causes and recommend corrective actions.
Partner with the Process Improvement Specialist when performance gaps indicate a process or capability issue.
Translate performance data into business insights that inform strategic planning and prioritization.
Provide input to corporate strategy development and department strategy alignment.
Work with the Data Analytics department to define data requirements and ensure metrics are accurate and reliable.
Train and coach department heads and staff on OKR and KPI best practices.