Business Performance Specialist
About The Position
The Business Performance Specialist supports the organization’s operational and financial performance by auditing cash collections, analyzing operational metrics, identifying performance trends, and supporting Front Desk staff through training and performance tracking. The role also provides analytical and administrative support to the VP of Operations and CFO on special projects and strategic initiatives. The position involves maintaining audit, training, and performance documentation and supporting the implementation of tools, systems, or procedures that improve business office operations. Physical demands include lifting and carrying up to 25 pounds, standing and walking occasionally to frequently, sitting occasionally, and close eye work such as computer use, typing, reading, and writing. Environmental exposures may vary by work area and tasks and can include blood-borne pathogens, bio-hazardous waste, chemicals, communicable diseases, electrical shock, varied floor surfaces and temperatures, indoor and outdoor conditions, latex, patient-care or handling injuries, radiation, and shift work. Travel may be required. Personal protective equipment, including respirators, may be required depending on the assigned work area and tasks. Employment offers are contingent upon successful completion of background checks and drug testing. The employer states that it complies with applicable state and federal regulations and maintains confidentiality of screening results.
Requirements
- Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent experience.
- At least 2 years of experience in business operations, financial auditing, or performance analysis.
- Strong analytical skills and ability to interpret data and generate actionable insights.
- Proficiency in Microsoft Excel and other data analysis or reporting tools.
- Excellent communication and interpersonal skills.
- Detail-oriented, with strong organizational and time management abilities.
Nice To Haves
- Experience in a customer-facing or Front Desk environment.
- Familiarity with financial systems and point-of-sale (POS) software.
- Experience training or coaching staff.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Responsibilities
- Conduct daily audits of Front Desk cash collections and end-of-day reports for accuracy and compliance.
- Compile and report operational statistics on daily, weekly, monthly, quarterly, and annual schedules.
- Assist with surgery center surveys, annual census reports, internal reports, and reports required by external agencies.
- Analyze Front Desk operational performance indicators and recommend process improvements.
- Prepare preliminary calculations for Front Desk staff bonus programs based on performance data.
- Assist in developing and delivering Front Desk staff training programs and lead classroom training as assigned.
- Collaborate with the VP of Operations and CFSO on special projects involving data analysis, reporting, and process optimization.
- Maintain documentation of audit findings, training activities, and performance reports.
- Support implementation of tools, systems, or procedures that enhance business office operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
