Business Operations Support Representative III

TD•Edmonton, AB

7d•Onsite

About The Position

TD Wealth Private Investment Advice is a full-service brokerage ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. We work one-on-one with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term. The Business Operations Support Representative will provide quality, efficient and specialized administrative support on multiple and diverse assignments. This position will provide dedicated administrative support to an Investment Advisor(s) (IA) and their team.

Requirements

Possess excellent communication and organizational skills; consistently delivering a high level of client service.
Detail oriented and highly accurate; ability to work in a fast-paced, dynamic environment.
Able to work well in a team environment and be a self-starter with the ability to work with minimal supervision.
The candidate will use considerable initiative to provide a high level of organization for the team.
Demonstrated discretion and independent judgment when dealing with highly sensitive matters.
Proficient with firm software and MS Office Suite.

Nice To Haves

Canadian Investment Regulatory Exam (CIRE) or other industry related courses would be an asset.

Responsibilities

Provide exceptional customer service at every interaction.
Communicate with clients via phone, in-person and e-mail where required.
Provide administrative support through account opening documents, transfers, cheque issuance, deposits, client reporting, tax packages etc.
Support in maintaining client files; filing, scanning documents, updating client database, etc.
Handle and prepare incoming/outgoing courier and mail.
Schedule and prepare for client meetings, ie. client meeting room preparation, catering as required, greeting clients.
Be able to multi-task and perform additional duties as required.
Provide consistent and accurate administrative support to IA team.
Be familiar and adhere to compliance requirements as outlined in the policies and procedures. This includes all aspects of new and existing account documentation and marketing materials.
Be proactive in the role to improve team efficiency and organization.
Demonstrate knowledge of, and comply with, all compliance regulations, securities laws, risk & confidentiality requirements and the TD Codes of Conduct & Ethics.
Participate fully as a member of the team and contribute to a positive work environment.