Business Operations Support Representative III (Mandarin Language Skills Required)

TD•Burnaby, BC

2d•Onsite

About The Position

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term. Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing face paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem solving abilities that focus on solutions.

Requirements

Undergraduate Degree or Community College Diploma in Business preferred
Completed or pursuing industry-related courses would be considered an asset
The ability to work both as part of a team and independently to complete tasks
Prior administrative experience an asset
Possess excellent communication skills
Proven ability to deliver a high level of service
Detail oriented and highly organized
Ability to work in a fast-paced, dynamic environment
Proficient with MS Office Suite
Mandarin language skills required

Nice To Haves

Cantonese language skills considered an asset

Responsibilities

Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required
Support the Manager Client Service (MCS) in functions related to overall operations and day-to-day administration
Implement effective communication of all operational, administrative and regulatory /compliance activities as required.
Support the team by continuously developing increased knowledge in all branch processes
Support coordination of equipment needs for system access, IT support, and able to provide training support where required for branch staff
Coordination and handling of all premise issues including building issues, seasonal and promotional displays
Maintain and provide ongoing support and improvements to the branch filing system
Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures
Support the team by actively promoting/supporting key firm/branch initiatives
Actively suggest implementations that focus on TD’s vision of building a better bank and above average standards
Identify areas to reduce expenditure and bringing ideas to MCS and/or BM for improvement
Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.
Support the branch professionals where required including client requests
Be an advocate for the client's experience
Other Sundry duties as assigned
Greeting clients and/or guest to the branch and respond to their requests in an efficient manner
Answer and support the branch phone lines as required and direct calls and/or completes the request for the client thus demonstrating strong customer service attributes
Make changes to branch directories when required
Control the distribution of outgoing and incoming mail, courier bag and reports, faxes and transit mail by following internal control measures
Support business meetings including set up, catering requests, and managing branch Boardroom schedule