Operations Support Representative

Radius Global Solutions LLC•Edina, MN

3h•Onsite

About The Position

PROVIDE CUSTOMER SERVICE SUPPORT FOR CLIENT ACCOUNTS, PROCESS INCOMING MAIL AND ACCOUNTS TO VERIFY THAT THEY ARE WORKABLE, DOCUMENT CHANGES. MAINTAIN HOUSE COLLECTION DESKS AND FACS WEB EMAILS. ADMINISTRATIVE TASKS MAY INCLUDE DATA ENTRY, MAILINGS AND FILING.

Requirements

High School Diploma or General Educational Development (GED)
Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner
Proficient experience using MS Office software
Ability to effectively interact with all staffing levels, both internally and externally
Ability to work effectively in a team fostered and multi-tasked environment. Strong attention to detail. Must multi-task, prioritize and work efficiently
Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment, keep confidentiality and security procedures

Responsibilities

Sort incoming mail by payments received and correspondence
Process outgoing mail
Process mail return modules and mail forwards
Review and send outgoing consumer emails
Route incoming consumer emails to the proper departments
Work and maintain house routes
Review and report out internal exception reporting
Help manage other tasks related to the Control Environment
Maintain production average as directed by supervisor or manager
Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and procedures
Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
Adhere to all Company, Client and Consumer confidentiality and security policies and procedures
Perform other duties as assigned