Operations Support Representative, Contract Operations Support Representative, Contract

Volkswagen AG

1d • $45,000 - $45,000 • Remote

About The Position

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.Role DescriptionThe Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers.

Requirements

• High school Diploma
• 1 years of experience with administrative tasks
• Ability to communicate both verbally and written (French & English)
• Attention to detail

Nice To Haves

• College diploma
• 1 to 3 years of related work experience

Responsibilities

• Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks.
• Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles. Complete the documentation for files intended for bailiffs and lawyers. Process insurance requests and cancel the coverage of insurance products.
• Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases.
• Creation of deficiency balance letters
• Ensure all lease and retail contracts have been properly registered with the appropriate provincial government registry as required by Personal Property Security Act (PPSA). Also responsible for processing any modifications to the original registration as needed based on business requirements.
• Support the creation and processing of documents related to the lease transfer and refinance contracts.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED