Sales Operations Support Representative

Thedacare • Town of Grand Chute, WI

1d • Onsite

About The Position

The Inside Sales & Support Specialist is responsible for actively growing sales revenue of small to large tier accounts as well as managing and maintaining existing business at specified accounts. He/she works directly with customers to provide support for the Sales and Operations teams by delivering technical support and interpretation of customer requests for services.

Requirements

• HS diploma or equivalent
• 3-4 years of relevant administrative/sales experience.

Responsibilities

• Receives all inbound service calls from existing and new accounts to ensure that the customer’s needs are met in a timely manner.
• Tracks call outcomes and opportunities to identify trends for customer service improvements.
• Provide pre-sales support to customers by discussing deliverable products and services for their business.
• Maintains knowledge of ThedaCare products and services.
• Efficiently manages information systems including entry and maintenance of company profiles.
• Coordinates renewals for small to medium group customers.
• Supports marketing activities under the direction of Sales or Operations leader.
• Acts as a liaison between Operations and customer.
• Provides customer service by responding to frequent and potentially complex questions from internal and external customers in a timely, positive, and professional manner.
• Works as a partner with team members and demonstrates willingness to do whatever needs to be done to meet the needs of the customer or department.

Benefits

• Lifestyle Engagement
• e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability
• e.g. minimal or zero copays, team member cost sharing premiums, daycare

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED