Operations & Sales Support

Concord Hospitality Enterprises • Raleigh, NC

13h

About The Position

Hyatt House Raleigh North Hills is seeking a motivated, detail-oriented team
member to support multiple hotel departments. This role is ideal for someone who
enjoys variety in their workday and takes pride in delivering excellent guest
experiences while ensuring smooth back-of-house operations. The Operations &
Sales Support Coordinator will assist with hotel operations, sales support,
banquet services, accounting tasks, and guest-facing responsibilities as needed.

Requirements

• Previous hospitality experience preferred (front desk, F&B, sales, or accounting background is a plus).
• Strong organizational skills with the ability to balance multiple responsibilities.
• Excellent communication and customer service skills.
• Flexible and willing to jump in where needed to support the team.
• Basic knowledge of accounting processes and hotel systems (Opera Cloud, Micros, etc.) is a plus.
• Must be able to workdays, evenings, weekends and Holidays as needed. We are open 365 days a year, 24/7 and staff according to business and staffing needs!

Responsibilities

• Support the Sales team with client site visits, group contacts, and pre-event planning.
• Prepare meeting rooms, banquet setups, banquet bars and food for banquet events.
• Serve as a liaison between clients and operations to ensure successful events.
• Assist with sales admin tasks as time permits.
• Assist with food & beverage, including breakfast service and bar operations.
• Support daily hotel operations, covering the Front Desk as needed.
• Coordinate and assist with group arrivals and departures, ensuring a seamless check-in/check-out process.
• Place orders for banquet events and assist as needed with breakfast or bar orders.
• Assist with processing invoices, direct billing, and night audit packet review
• Support accounting functions, including reconciling chargebacks, vendor ordering, inventories, and end of month process
• Maintain accurate records and assist with reporting as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed