Business Operations Specialist

Expeditors•San Diego, CA

11d

About The Position

The Business Operations Specialist supports district efficiency, standardization, and quality by collaborating with stakeholders, analyzing data, and applying operational subject matter expertise. In SAN, the role begins part-time and reports to the Shared Services Manager. It is expected to grow into a full-time role as district needs and responsibilities expand. While part-time, responsibilities are prioritized with the Shared Services Manager; the full scope applies as the role transitions to full-time. The position contributes to district and global operational excellence through performance and data-quality reviews, process analysis, deployment support, training, audits, continuous improvement, and support for district and regional initiatives. The specialist is expected to promote lean thinking, adapt to change, communicate effectively, and help improve customer service and employee experience.

Requirements

More than 2 years of experience within operations is preferred.
Developing leadership skills.
Self-management and project management skills.
Proficiency in process mapping, root-cause analysis, and problem-solving techniques.
Prior experience leading communication, public speaking, and training.
Effective interpersonal skills and the ability to relate to employees at all levels.
Strong PC and analytical skills, including experience with Microsoft Office, Power BI, SharePoint, and Visio.
Ability to manage priorities effectively within a part-time schedule, with flexibility to expand to full-time.

Nice To Haves

Expeditors product and service knowledge.
More than 2 years of experience within operations.

Responsibilities

Collaborate with stakeholders to review operational performance and identify opportunities to improve efficiency and standardization.
Review trends, data, and information from relevant performance monitoring tools and reports.
Work with district stakeholders to review data quality and use available data to support operational excellence.
Observe, map, and review district operational processes; participate in daily operations huddles to support teams, collaboration across products, and a culture of quality.
Support relevant process and technology deployments by providing subject matter expertise, input, and training; communicating progress; ensuring stakeholder participation; sharing deployment status and expectations; and guiding feedback submissions.
Review adoption and performance of deployed processes and technologies with district stakeholders and product or department leadership, including Digital Operations technologies.
Facilitate discussions about reinvesting capacity gained through technology adoption in other areas of operations.
Support district or regional improvement projects and align with Solutions and Operations to support successful outcomes.
Support Operational Performance Assessments by developing audit skills, identifying improvement areas, and learning through shadowing the assessor.
Conduct district self-assessments throughout the year to verify process adherence and identify improvement opportunities.
Monitor and support the CAPA process to ensure it is effective and valuable to the district.
Routinely facilitate Management Review Meetings for district leadership and use the designated documentation tools and standards.
Facilitate the Operational Process Standards Exception Process to ensure exceptions are documented accurately.
Support global strategy by advocating for global initiatives at the district, attending monthly Global Business Operations meetings, and reinforcing CHQ Global Business Operations updates.
Facilitate Global Business Operations training courses for district employees, including Process Management Fundamentals, Excellence at Every Desk, and Quality at Expeditors; provide desk-side process training as needed.
Contribute to the creation and execution of the District Tactical Business Plan.
Work with the management team to review district performance across Employee, Customer, Finance, and Operations categories of District Excellence.
Collaborate with Transition & Implementation personnel and district stakeholders to align new business with company Operational Performance Standards.
Promote continuous improvement by advocating for the role, discussing quality and efficiency, celebrating successes, communicating best practices, presenting at branch and department meetings, and sharing district updates and global network news.