Business Operations & Outbound Supervisor - Radiology Clinical Support - FT - Day

University of California, Irvine•Orange, CA

13d

About The Position

The Radiology Business Operations and Outbound Supervisor reports to the Business Operations & Patient Access Manager. The role supports radiology business operations through data analysis, collection, reporting, business intelligence, dashboard maintenance, and consultation on operational, clinical, and financial data. The incumbent may support data and reporting across various systems and software programs and provide ad hoc internal department support to enterprise teams such as Rad IT, Epic, Radiant, DSS, and Revenue Integrity. The role also leads, supervises, and coordinates the day-to-day operations of the outbound radiology patient access center team, including call center outbound and/or molecular imaging scheduling and authorization teams. The supervisor monitors unit operations and collaborates with peers to help ensure department goals are met and policies and procedures are followed. The supervisor may fill in as a call center agent as requested or needed.

Requirements

At least 2 years of experience working as a supervisor or lead in a customer-focused industry or healthcare.
At least 2 years of experience with data analytics, reporting, and data software such as Tableau or Power BI.
At least 2 years of scheduling or authorization experience.
Experience with Microsoft Office.
Experience with customer service-related call management or patient scheduling.
Excellent written and verbal communication skills in English.
Excellent computer skills and thorough working knowledge of Microsoft Excel, including comfort with data collection, analysis, and reporting in Excel.
Demonstrated working knowledge of medical terminology.
Demonstrated leadership skills to supervise, motivate, and develop staff.
Demonstrated ability to problem-solve, prioritize, and organize work.
Demonstrated ability to assist in developing and implementing functional change to meet organizational goals.
Bachelor's degree.
Ability to maintain flexibility and work well in a fast-paced, constantly changing environment.
Ability to maintain a work pace appropriate to the workload.
Ability to establish and maintain effective working relationships across the Health System.
Ability to effectively evaluate personnel.
Must possess the skills, knowledge, and ability essential to successfully perform assigned duties.
Must demonstrate customer service skills appropriate to the job.

Nice To Haves

Understanding of medical insurance plans and appointment scheduling.
Understanding of basic budget, billing, and cost accounting functions.
Knowledge of University and Medical Center organizations, policies, procedures, and forms.
Knowledge of UCI policies and procedures.
Knowledge and experience scheduling molecular imaging appointments and therapies, including clinical and/or research appointments or sessions; experience with molecular imaging authorization, including nuclear medicine and PET CT.
Familiarity with call center technology and tools.
Experience working as a supervisor in a call center environment.
Experience in a medical or health insurance call center.
Bilingual skills in English and Spanish and/or Vietnamese.

Responsibilities

Support data analysis, collection, reporting, business intelligence, and dashboard maintenance for radiology business operations.
Consult on analysis of operational, clinical, and financial data within the radiology department.
Support data and reporting across systems and software programs and provide ad hoc support to enterprise teams, including Rad IT, Epic, Radiant, DSS, and Revenue Integrity.
Lead, supervise, and coordinate day-to-day operations of the outbound radiology patient access center team, including call center outbound and/or molecular imaging scheduling and authorization teams.
Monitor unit operations and collaborate with peers to help meet department goals and ensure policies and procedures are followed.
Fill in and work as a call center agent as requested or needed.
Supervise, motivate, develop, and evaluate personnel.
Assist in developing and implementing functional changes to meet organizational goals.