Business Operations Manager - Deposit Products

Rocket Money•New York City, NY

13h

About The Position

Rocket Money is seeking a strategic, hands-on operator to own and scale Business Operations for its deposit products. The Business Operations Manager will oversee operations for the existing savings plan account (FBO), the new high yield savings account (HYSA), and future deposit products. The role works across product, customer support, legal and compliance, fraud, and marketing to help ensure deposit products are safe, scalable, compliant, and financially sound. The position owns day-to-day deposit operations, monitors product health and operational KPIs, turns business goals into operational plans, and manages relationships with bank partners, processors, and internal stakeholders. It also builds and improves procedures, investigates operational issues and data anomalies, documents decisions and plans, aligns teams, and presents recommendations to leadership. In the first 90 days, the successful candidate is expected to understand the business model, partners, compliance constraints, and operational pain points; take ownership of FBO/HYSA operations; and deliver measurable improvements. Within the first year, they are expected to become the recognized subject-matter expert for deposit product operations, anticipate issues, drive cross-functional alignment, and steer the roadmap for sustainable growth.

Requirements

At least 4 years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role.
Ability to thrive in ambiguity and take ownership.
Exceptional communication skills, including the ability to make complex systems easy to understand.
Strong project management skills and a bias toward action.
Comfort with data analysis and turning metrics into decisions, including experience with Looker and pivot tables.
Proven ability to work with partners, vendors, and technical and non-technical stakeholders, balancing diplomacy and assertiveness.
Ability to move between strategic thinking and hands-on execution.

Nice To Haves

Experience in regulated fintech.
Experience launching and scaling deposit products at a fintech.

Responsibilities

Own day-to-day business operations for FBO, HYSA, and new features for these products.
Monitor product health, risks, and operational KPIs; identify trends and propose improvements.
Translate business goals into operational plans and ensure execution.
Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders.
Manage partner relationships, run partner meetings, track commitments, and ensure delivery.
Build and refine procedures across escheatment, compliance, customer support, exception handling, and other operational areas.
Investigate operational issues, data anomalies, and system behavior; own root-cause analysis and long-term fixes.
Identify operational gaps proactively and create clarity in ambiguous situations.
Create procedures, decision proposals, and project plans.
Align cross-functional teams around decisions, timelines, and risks.
Present insights and recommendations to leadership.
Take ownership of FBO/HYSA operations and deliver measurable improvements; become the subject-matter expert and steer the roadmap for sustainable growth.