Business Operations Manager - Deposit Products

Rocket Money•Washington, DC

12h•$120,000 - $160,000

About The Position

The Business Operations Manager will own and scale business operations for Rocket Money’s deposit products, including its existing savings plan account (FBO), its new high yield savings account (HYSA), and future deposit products. The role works across product, customer support, legal and compliance, fraud, and marketing to help ensure deposit products are safe, scalable, compliant, and financially sound. The position owns day-to-day operations, monitors product health, risks, and operational KPIs, and turns business goals into operational plans. It serves as the primary operational contact for bank partners, processors, and internal stakeholders, while building and refining procedures, investigating operational issues and data anomalies, and aligning teams on decisions, timelines, and risks. In the first 90 days, the successful candidate is expected to learn the business model, partners, compliance constraints, and operational challenges; take ownership of FBO/HYSA operations; and deliver measurable improvements. Within the first year, the candidate is expected to become the recognized subject-matter expert and owner of deposit product operations, anticipate problems, drive cross-functional alignment, and steer the roadmap for sustainable growth.

Requirements

At least 4 years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role.
Exceptional communication skills, including the ability to make complex systems simple.
Strong project management skills and a bias toward action.
Comfort with data analysis and translating metrics into decisions; experience with Looker and pivot tables is referenced.
Proven ability to work with partners, vendors, and technical and non-technical stakeholders while balancing diplomacy and assertiveness.
Ability to work across strategy and execution, understand the broader system, and take hands-on action.

Nice To Haves

Experience in regulated fintech.
Experience launching and scaling deposit products at a fintech.

Responsibilities

Own day-to-day business operations for FBO, HYSA, and new features for these products.
Monitor product health, risks, and operational KPIs; identify trends and propose improvements.
Translate business goals into operational plans and ensure execution.
Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders.
Manage partner relationships, run partner meetings, track commitments, and ensure delivery.
Build and refine procedures across escheatment, compliance, customer support, exception handling, and other operational areas.
Investigate operational issues, data anomalies, and system behavior; own root-cause analysis and long-term fixes.
Identify operational gaps proactively and create clarity in ambiguous situations.
Create procedures, decision proposals, and project plans.
Align cross-functional teams around decisions, timelines, and risks.
Present insights and recommendations to leadership.
Take ownership of FBO/HYSA operations, deliver measurable improvements, and steer the roadmap for sustainable growth.