Manager, Deposit Operations

Washington State Employees Credit Union•Olympia, WA

1d•Hybrid

About The Position

The Manager of Deposit Operations is a leadership role responsible for the operational, technical, regulatory, and control functions supporting WSECU’s consumer, business, and specialized deposit products and services. The position ensures products and services are accurately designed, configured, implemented, maintained, and serviced in a compliant, scalable, and sustainable manner. The manager serves as a key business owner for deposit-related systems and partners with Product, Digital Systems, and other teams to translate operational, regulatory, member, and business needs into effective solutions. The role oversees complex deposit functions, including consumer and business deposits, retirement accounts, trusts and estates, deceased-member administration, legal processes, escheatment, tax reporting, and Courtesy Pay. It also leads specialized operational and analytical teams, including Business Systems Analysts. The successful leader combines operational and technical expertise with sound judgment, accountability, people-first leadership, and a commitment to an exceptional member experience. This is a full-time exempt hybrid position based at WSECU’s Olympia headquarters. Employees must reside and perform all work in Washington. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with at least two onsite occasions per week—Wednesdays and one additional day—and flexibility to work onsite more often as business needs require. The position requires reliable high-speed home internet, a private confidential workspace, and a suitable desk or surface and chair.

Requirements

Bachelor of Arts or Bachelor of Science degree in Business Administration, Finance, Management, Information Systems/Technology, or a related field, or equivalent relevant experience.
At least five years of progressive experience in a credit union or financial institution, with significant experience in deposit operations, complex deposit products, regulatory compliance, or technology-enabled financial operations.
At least five years of people leadership experience, with demonstrated success leading and developing teams in complex, deadline-driven, highly regulated environments.
Knowledge of consumer, business, and specialized deposit products, account structures, servicing requirements, and related regulatory considerations.
Demonstrated experience leading or managing highly regulated operational processes, internal controls, risk management, audits, or regulatory examinations.
Demonstrated experience working with core banking systems and financial services technology, including the aptitude to understand system configuration, processing logic, data, automated processes, integrations, and downstream impacts.
Ability to translate business, product, regulatory, member, and operational needs into requirements, testing scenarios, controls, and sustainable solutions.
Strong analytical and data literacy, including using operational data, reporting, trends, and exceptions to identify risk, defects, performance issues, and improvement opportunities.
Strong critical-thinking, problem-solving, and risk-assessment skills, including sound decision-making in complex situations where precedent or direction may be unclear.
Demonstrated success coaching, engaging, motivating, and developing employees while maintaining high standards of accountability, service, and performance.
Advanced proficiency in Microsoft Office and strong capability in systems analysis, data evaluation, and operational reporting to identify trends, anomalies, and emerging risks.
Strong written communication skills, including the ability to draft procedures, internal control documentation, risk assessments, audit and regulatory responses, and executive-level summaries.
Ability to interpret and apply laws, regulations, policies, procedures, and system outputs, translating them into clear, actionable staff guidance.
Strong organizational and time-management skills and effectiveness in fast-paced, interruption-driven environments.
Proficiency in Microsoft Office applications and aptitude for learning and leveraging new technology systems.
Must reside and perform all work in Washington.
Must include a resume with the application.
Visa sponsorship is not available.

Nice To Haves

Advanced Symitar core-system experience, including configuration, PowerOns, RepGens, reporting, or related core functionality.
Experience leading or overseeing Business Systems Analysts, Systems Analysts, or other specialized analytical or technical professionals.
Business analysis experience, including developing business requirements, use cases, acceptance criteria, and testing/UAT.
SQL, advanced data-query, reporting, or data-visualization experience.
Experience with system administration, integration, automation, or technology-enabled process improvement.
Advanced knowledge of consumer, business, retirement, trust/estate, or other specialized deposit products and account structures.
Experience overseeing Courtesy Pay, overdraft, or other complex regulated deposit programs.
Experience serving as a business, process, or control owner during regulatory examinations, compliance reviews, and audits.
Project management, process improvement, or change-management experience.

Responsibilities

Provide leadership and accountability for compliance with applicable federal and state laws, regulations, regulatory guidance, and WSECU policies governing deposit products and services.
Maintain working knowledge of deposit regulations and translate regulatory changes into operational, product, system, process, and control requirements.
Oversee complex regulated deposit functions, including Courtesy Pay, escheatment, IRS/tax reporting, garnishments, levies, subpoenas, specialized accounts, statements, notices, and disclosures.
Evaluate regulatory, operational, financial, member, and reputational risks associated with deposit products, system and process changes, exceptions, and operational decisions.
Partner with Compliance, Legal, Risk, Audit, Product, Core Banking, and Digital Systems to incorporate regulatory and control requirements into products, systems, and processes.
Serve as a business and subject-matter owner during regulatory examinations, audits, and compliance reviews, and ensure identified issues are addressed thoroughly and sustainably.
Promote risk awareness and accountability, equipping employees to make sound, member-focused decisions consistent with regulatory and policy requirements.
Lead Deposit Operations and ensure accuracy, timeliness, quality, member service, operational resilience, and consistent execution across deposit products and services.
Maintain knowledge of deposit products, account structures, ownership types, servicing requirements, and operational processes to support effective leadership and decision-making.
Provide operational expertise during product development and change, identifying servicing requirements, member impacts, operational capabilities, and implementation needs.
Ensure products can be administered and supported throughout their lifecycle and that processes deliver intended member and business outcomes.
Act as an escalation point for complex and sensitive member, product, operational, and service issues, making timely decisions using sound judgment and problem-solving.
Lead the Deposit Operations business systems function, evaluate technical solutions, understand system logic, dependencies, and risk, direct Business Systems Analysts, and maintain accountability for business outcomes.
Maintain technical knowledge of Symitar functionality, configuration, PowerOns/RepGens, system outputs, integrations, and deposit-processing logic to identify issues and partner effectively with technical teams.
Direct Business Systems Analysts responsible for requirements, testing, system and data analysis, process improvement, and operational enablement.
Establish business testing, validation, and sign-off expectations for deposit-related system and product changes before implementation.
Assess system dependencies and integrations and evaluate downstream member, operational, regulatory, and control impacts of technology changes.
Represent Deposit Operations on cross-functional projects and ensure operational, member, regulatory, technical, and control requirements are addressed throughout each initiative.
Evaluate implementation risks, dependencies, and downstream impacts, and escalate issues that could affect members, compliance, operations, or business outcomes.
Manage the performance, risk, and compliance of key Deposit Operations vendors in accordance with WSECU’s Vendor Management requirements.
Lead with a servant-leadership mindset, prioritizing employee growth, well-being, development, and success while maintaining high-performance expectations.
Set clear expectations and provide coaching, feedback, recognition, performance management, and development opportunities.
Develop sustainable cross-training, succession-planning, and knowledge-management practices for critical and specialized responsibilities.
Empower employees to exercise judgment and solve problems while providing guidance and support for complex, sensitive, or high-risk situations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
General leave accrual for full-time regular employees
Sick leave accrual for full-time regular employees
11 paid holidays
Employer-paid long-term disability for full-time employees
Employer-paid long-term care plan
401(k) with an 8.5% WSECU contribution beginning the first quarter after one year of service
Paid volunteer leave
Tuition assistance
Employee assistance program
Employee discounts
Annual discretionary incentive plan