Business Operations Associate - Part Time

CarMax • Frederick, MD

2d • $16 - $26

About The Position

As a Business Operations Associate, you support store operations by accurately processing sales, auctions, and appraisals in a fast-paced, team-oriented environment. The role combines customer service, attention to detail, organization, cash management, paperwork auditing and processing, and clear communication with customers and internal teams. Associates uphold CarMax’s commitment to transparency and integrity while assisting store departments and maintaining compliance with company policies and Environmental, Health and Safety requirements.

Requirements

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data-entry systems, with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers, answer questions, and guide them through paperwork processes to deliver outstanding customer service.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
• Receive payments, prepare deposits, and follow cash security protocols.
• Train and mentor new associates and assist multiple departments, including balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciling missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Part-time associates may be eligible for sick time where mandated by state law, accrued according to applicable state rules.
• Part-time associates are eligible for 8 to 40 hours of vacation per year based on length of service, subject to a one-year waiting period.
• Part-time associates are eligible for 4 hours of Floating Holiday Time each calendar year, subject to manager approval.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed