Business Operations Associate - Part Time

CarMax • Frederick, MD

20h • Onsite

About The Position

The Business Operations Associate supports store operations by accurately processing sales, auctions, and appraisals in a fast-paced, team-oriented environment. The role combines customer service, attention to detail, organization, cash management, paperwork auditing, and communication with customers and internal teams while upholding CarMax’s commitment to transparency and integrity.

The associate assists customers with paperwork, processes retail and wholesale transactions, manages auction and appraisal documentation, handles payments and deposits, and performs clerical duties. The role also involves training and mentoring new associates, supporting multiple departments, maintaining an orderly work area, and following CarMax Environmental, Health and Safety requirements.

Requirements

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers, answer questions, and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
• Receive payments, prepare deposits, and maintain cash security protocols.
• Train and mentor new associates and support store operations across multiple departments, including balancing overflow traffic.
• Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Part-time associates may be eligible for sick time where mandated by state law; accruals vary by state.
• Part-time associates are eligible for 8 to 40 hours of vacation per year based on length of service, subject to a one-year waiting period.
• Part-time associates are eligible for 4 hours of Floating Holiday Time each calendar year, subject to manager approval.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed