Business Office Manager

Allegro Senior Living•Rocky Mount, NC

4d•Onsite

About The Position

The Business Office Manager coordinates and manages office and personnel functions for the community and assists the Executive Director. The role supports resident account administration, community financial processes, associate relations, and—where the community does not have an HR Director—Human Resources functions. The position is based at Spring Arbor of Rocky Mount and follows a Monday–Friday, 8:30 a.m.–5 p.m. schedule, with rotating Manager on Duty weekends.

Requirements

Must be at least 18 years of age.
Working knowledge of and comfort using Microsoft Office programs, including Word, Excel, and Outlook.
Must pass a criminal background screening.
Must adhere to the company Drug Free Workplace policy.
If assigned driving responsibilities, must have and maintain a valid driver’s license and an acceptable Motor Vehicle Record in accordance with company fleet safety standards.

Nice To Haves

Previous senior living experience, particularly with a background in Human Resources, Accounts Payable, or Accounts Receivable, is highly preferred.
At least one year of office-related experience is preferred.
Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
Payroll processing and accounts receivable and payable experience are a plus.
Knowledge of basic accounting principles and at least one year of accounting experience are preferred.

Responsibilities

Process and manage resident accounts, including posting daily payments, preparing and balancing deposits, taking deposits to the bank, and sending deposit slip copies to St. Louis.
Assess monthly charges, generate statements, collect fees, send resident billings, and process refunds and related correspondence.
Account for resident move-ins, move-outs, transfers, charges, and collections.
Enter resident charges for guest meals, tray service, escort services, additional laundry, and maintenance requests; enter rate changes and verify account-charge accuracy.
Oversee the guest and associate meal program, track cash, and prepare deposits reconciling to daily receipts.
Coordinate with the Dining Services Director to ensure meal-program funds are accurately collected, deposited, and coded in the computer system.
Complete weekly and monthly reports for guest and associate meal activity.
Serve as the point of contact for associate relations matters, including complaints, concerns, corrective action, and investigations; partner with the Executive Director and Director of Employee Relations on resolutions.
Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager and Receptionist, where applicable.
Support Human Resources functions when the community does not have an HR Director.
Perform other assigned duties as described in the full job description.