Business Office Manager - Senior Living

Foundry Commercial•Cary, NC

1d•Onsite

About The Position

Spring Arbor of Cary is seeking an experienced Business Office Manager to lead the financial and administrative operations of our Assisted Living community. This is a role for a detail-oriented, organized professional who thrives in a fast-paced environment and understands that behind every great community is someone keeping the books clean, the records accurate, and the office running like clockwork. If you bring financial acumen, discretion, and a heart for senior living, we want to talk to you. The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Requirements

Proven experience in accounts payable/receivable, billing, collections, payroll, and financial reporting
Strong understanding of budgeting, expense tracking, and reconciliation processes
Experience maintaining confidential employee, resident, and financial records
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy
Excellent organizational skills and a high standard for confidentiality
Must be a minimum of 18 years of age.
Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.
Must have a positive Criminal Background Screening.
The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

Senior living or healthcare office experience a plus
Minimum of one (1) year office-related experience preferred.
Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.
Experience with payroll processing, accounts receivable & payable is a plus.
Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.

Responsibilities

Manage accounts payable, accounts receivable, billing, collections, and financial reporting
Oversee payroll processing with accuracy and timeliness
Maintain confidential employee, resident, and financial records with integrity
Monitor budgets, track expenses, and lead reconciliation processes
Step in to provide receptionist coverage when needed as part of MOD rotation (every 4–6 weeks) and on-call availability
Partner closely with the Executive Director and leadership team to support overall community operations
Ensure compliance and accuracy across all business office functions
Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.
Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.
Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity.
Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution.
Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.
Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.
Other job duties assigned – see full job description.