Business Office Manager - Senior Living Facility

Lodge at Natchez Trace•Nashville, TN

5d•Onsite

About The Position

The Lodge at Natchez Trace is seeking a detail-oriented, service-minded Business Office Manager to oversee all billing, payroll, and HR operations that support our residents and staff. This is a leadership role ideal for someone who thrives in a fast-paced, mission-driven environment combining accounting precision with a passion for people.

Requirements

Bachelor’s degree in Business, Accounting, HR, or related field (or equivalent experience).
2+ years of progressive experience in business office management, billing, or accounting — preferably in senior living, healthcare, or hospitality.
Experience in payroll, HR, and benefits administration strongly preferred.
Strong organizational, analytical, and leadership skills.
Excellent interpersonal and communication abilities.
Proficiency in Microsoft Office and familiarity with HRIS/payroll systems.
Ability to maintain confidentiality, accuracy, and professionalism at all times.

Responsibilities

Oversee day-to-day business office operations, including resident billing, payroll, and HR functions.
Handle all resident billing activities — applying payments, monitoring accounts, and managing collections.
Maintain accurate financial records and prepare reports for leadership and regulatory audits.
Ensure new residents are properly registered, coded, and entered into billing systems with accurate documentation.
Manage payroll processing, time and attendance records, and compliance with wage/tax reporting.
Oversee HRIS systems and vendor relationships, ensuring timely and accurate employee data.
Administer employee onboarding, orientation, and ongoing training documentation.
Partner with HR/Payroll Administrator to coordinate benefits, leave of absence requests, and workers’ compensation claims.
Maintain compliance with all state, federal, and company policies, including confidentiality and labor law standards.
Support recruitment and retention through effective onboarding and employee engagement initiatives.
Track and manage staffing strategies, turnover trends, and workforce planning needs.
Supervise the concierge/front desk team to ensure positive experiences for residents, families, and guests.
Coordinate annual audits, surveys, and inspections with government agencies as required.
Provide financial and operational reports, make recommendations, and assist department heads with budget management.