Business Office Manager - Senior Living

Senior Living Communities Careers•Greenville, SC

22h•Onsite

About The Position

The Business Office Manager is the principal point of contact for all business matters within the community and serves as the primary liaison with the management company regarding administrative business aspects, including accounting, budgeting, financial reporting, and accounting support. This role is crucial in maintaining the financial health and operational efficiency of the senior living community.

Requirements

Two years’ experience in a similar business office/human resources position required.
Three years administrative and/or bookkeeping experience.
Proficient in MS Office products, internet and industry specific software programs for marketing, payroll and accounts payable/receivable.
Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
Proficient in Microsoft Office suite and the ability to quickly master new software applications.
Strong customer orientation to older adults.

Nice To Haves

Experience providing a high level of customer service.
Senior living experience is a plus.
Experience in HR, medical billing and senior living/retirement communities desired.
Bachelor’s degree and PHR/SHRM-CP desired.
ATS and Payroll experience desired.
Two years’ experience with Medicare billing strongly preferred.

Responsibilities

Create and maintain all resident files with required information while maintaining confidentiality.
Serve as liaison with third-party vendors; establish and maintain all vendor files.
Process and/or oversee Accounts Receivable by invoicing customers, posting payment of invoices, and tracking non-routine and miscellaneous services for which Team Members, residents or vendors should be billed or credited.
Account for all petty cash transactions and reimbursements.
Assist in keeping all departments in line with budget.
Maintain data related to Entrance Fee tracking, resident refunds, amortization and financial assistance.
Maintain office and business supplies inventory and preventative maintenance on office machinery.
Assist Executive Director with annual budgeting process as necessary.
Facilitate, participate in, and/or attend all required in-service training and education programs as scheduled.
Oversee Healthcare Medical Supply Charges (Medicare Ancillary Charges like x-ray, lab, and pharmacy) to ensure accuracy.
Process Admissions/Discharges within Vision (IL only); keep up with Resident Status Change Forms throughout the community to ensure accuracy.
Maintain emergency contact information for POA’s.
Process Flex Cash Outs and credits member accounts appropriately.
Submit Long Term Care Insurance documentation appropriately each month.
Assist with recruiting of candidates to ensure proper coverage in all departments.
Assist with forward motion of candidates as they progress through the ATS system.
Call and pre-screen applicants to source for qualifications of candidates for open positions as needed.
Assist with sending resumes/applications to hiring managers to schedule face-to-face interviews.
Assist with setting up pre-employment screens, including background check(s), drug testing, PPD and health screenings.
Manage I-9 documentation.
Assist with new employment offer letters.
Assist with maintaining all team member files with required information while maintaining confidentiality.
Assist with creating UKG account for all employees.
Assist with scheduling, facilitating and participating in new employee orientations.
Handle uniform ordering for all employees as needed.
Participate in the Manager on Duty program, which requires working at the community for a pre-determined period of time over the weekend.
Serve on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
Responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).
Perform other duties as assigned.