Business Office Manager

Surgery Partners•Ogden, UT

About The Position

The Business Office Manager (BOM) is responsible for ensuring that daily operations of the business office and associated departments comply with applicable regulatory standards and organizational policies and procedures. Responsibilities span scheduling, authorizations, medical records, coordination with clinical and other teams, and oversight of billing and collections. The BOM partners with organizational support teams, centralized business offices, contracted third-party vendors, and corporate revenue cycle teams to achieve key performance metrics and support strong financial performance.

Requirements

High school diploma or equivalent required.
At least two years of related experience in a healthcare organization and/or medical supervisory experience required.
Knowledge of clinic policies and procedures, computer systems, programs and spreadsheet applications, medical terminology, and governmental, legal, and regulatory provisions related to medical billing and practice management.
Ability to manage people, processes, and technology; gather and report claim information; and solve utilization problems.
Written and verbal communication and customer relations skills.
Experience or skill working with Windows-based software systems.
Ability to communicate positively with physicians, patients, and staff and work effectively with medical staff and external agencies.
Ability to identify, analyze, and solve claim problems and deal courteously with internal and external customers.
Ability to solve practical problems involving limited standardization and interpret written, oral, diagram, or schedule-based instructions.
Ability to write policies, procedures, and routine correspondence; analyze, summarize, and troubleshoot.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Coordinate patient flow between front office and clinical staff and maintain communication to support appropriate patient care.
Coordinate scheduling and facility resources with the leadership team to maximize top-line growth.
Oversee scheduling for existing patients, new patients, and surgeries in partnership with interdisciplinary teams.
Coordinate schedules with clinical staff and communicate changes appropriately.
Authorize scheduling changes and exceptions, including add-ons as directed by the Administrator.
Supervise medical records activities and ensure proper digital and hard-copy documentation.
Oversee revenue cycle functions, including point-of-sale collections, cash management, financial clearance, registration, billing, payment posting, claims processing, and accounts receivable.
Coordinate with center leadership to determine case profitability.
Ensure employees comply with regulatory and company policies for handling and accessing patient information.
Maintain employee records and provider credentialing records as assigned and in accordance with applicable standards and policies.
Coordinate physician and office onboarding and annual regulatory requirements.
Provide backup coverage for all stations as necessary.
Handle inquiries and complaints from patients, referring entities, and attorneys professionally and in accordance with organizational standards.
Maintain positive relationships with referring sources and patients.
Complete special projects as needed.