Business Office Manager - Hospice

UnitedHealth Group•Clarksville, TN

18h•$19 - $26•Onsite

About The Position

Suncrest Hospice, part of LHC Group and the Optum family of businesses, provides home health, hospice, and community-based services. The Business Office Manager is based in the main office and manages, coordinates, and directs the agency’s administrative support and non-clinical operations, ensuring duties are completed in a timely manner. The role also ensures that administrative support for the Executive Director and/or Clinical Director operates effectively and efficiently. The position oversees employee and contract-staff records, invoice processing, billing audits, clerical staff, and non-clinical office workflows. The role includes supporting people-management decisions and maintaining relationships with vendors. The hourly pay range is $18.60 to $26.00 based on full-time employment. Pay depends on factors such as local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and a 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

At least one of the following: 3 or more years of healthcare experience, or 3 or more years of experience in an office administration role.
Computer proficiency, including the Microsoft Office suite.

Nice To Haves

Strong organizational, written communication, verbal communication, and time management skills.
Computer proficiency, including the Microsoft Office suite.
Ability to work independently.
Strong process and people leadership abilities.
Experience with payroll processes, supply management, and basic financial knowledge.

Responsibilities

Oversee and maintain contracts, binders, and HR and medical files for agency employees and contract staff in accordance with policy and applicable regulations.
Review, reconcile, and submit invoices to the Home Office according to LHC Group policy; ensure timely payment, follow up on concerns, and maintain positive vendor relationships.
Perform or manage billing audits according to policy and follow up on corrections.
Manage clerical staff and non-clinical office workflows and processes, ensuring clerical tasks are completed on time.
Provide input into hiring, disciplinary, and separation decisions for clerical staff.
Ensure administrative support for the Executive Director and/or Clinical Director functions effectively and efficiently.