Business Office Manager

Country Meadows Retirement Communities•Bethlehem Township, PA

About The Position

As a Business Office Manager at Country Meadows, you will maintain an organized, professional, and efficient business office that supports the smooth operation of the community. The role includes preparing and distributing resident statements, maintaining resident and employee records, processing resident charges and billing, handling accounts payable and payroll tasks, assisting with benefits administration, and supporting daily census management. The manager also greets visitors, prospective co-workers, and residents, and handles incoming calls and call bells courteously. This is a full-time position with a 9:00 a.m.–5:00 p.m. schedule. It requires working one weekend per month and every fourth holiday.

Requirements

Prior business office experience in a skilled nursing facility is required.
High school diploma or GED is required.
Familiarity with skilled nursing facility billing practices, census management, and related administrative procedures.
Strong organizational skills and exceptional attention to detail.
Ability to maintain confidentiality and appropriately handle sensitive financial and personal information.
Proficiency in computer applications and ability to learn and navigate facility-specific software and systems.
Strong communication, customer service, and problem-solving skills.
Ability to manage multiple priorities, meet deadlines, and work independently while collaborating with campus leadership.

Nice To Haves

Experience with resident billing, accounts payable, payroll processing, and maintaining financial and personnel records.

Responsibilities

Prepare and distribute monthly statements for each resident using the billing system.
Receive, distribute, code, and process facility accounts payable invoices.
Deposit certain facility revenues in the bank.
Maintain current and closed resident files according to company policy and regulatory guidelines.
Maintain accurate and up-to-date current and closed co-worker files and personnel records according to company policy and regulatory guidelines.
Process bi-weekly facility payroll according to established deadlines and company policy.
Assist with maintaining accurate daily census in the SOS system, including resident units and the number of people in and out of the building.
Greet visitors, prospective co-workers, and residents courteously.
Answer incoming phone calls and call bells courteously and positively; direct calls, answer basic questions, and take clear and accurate messages as needed.
Track resident charges, perform billing functions, process payroll-related tasks, and assist with benefits administration.

Benefits

Annual salary of $60,320, with up to an additional $4,000 per year in bonus potential.
Length-of-service bonus awards.
PayActiv On-Demand Pay.
Comprehensive benefits including Highmark Blue Shield medical coverage.
Vision and dental coverage.
401(k) retirement plan with company match.
Generous paid time off, including rollover of unused time.
Paid holidays, including the employee's birthday and a Personal Day of Meaning.
Supplemental life insurance.
Company-paid short-term disability.
Supplemental short- and long-term disability plans.
Family and medical leave.
Paid bereavement and jury duty leave.
Wellness reimbursement incentives.
$2 meals on company campuses.
Tuition reimbursement.
On-the-job training and continuing education.
Employee assistance program for the employee and family.
Co-worker Foundation grants for times of need.
Interest-free Helping Hand loans.