Business Office Specialist Hospice

UnitedHealth Group•Lakewood, CA

3h•$16 - $23

About The Position

The Hospice Business Office Specialist II supports hospice business office functions, including billing, collections, and administrative processes. The role ensures accurate documentation, timely reimbursement, and compliance with payor requirements, regulatory standards, and company policies. The specialist collaborates with internal teams, payors, and other stakeholders to resolve account issues and support efficient revenue cycle operations.

Requirements

At least 2 years of experience in healthcare billing, collections, revenue cycle, or administrative support.
At least 1 year of experience working with patient accounts, insurance verification, or reimbursement processes.
At least 1 year of experience using Microsoft Office or similar systems for documentation and reporting.
Solid organizational, analytical, and communication skills.

Nice To Haves

Associate degree in business, healthcare administration, or a related field.
At least 1 year of experience in hospice, home health, or healthcare revenue cycle operations.
At least 1 year of experience with electronic medical records (EMR) or billing systems.
Knowledge of Medicare, Medicaid, or commercial insurance billing processes.

Responsibilities

Process billing, collections, and reimbursement activities accurately and in compliance with payor requirements.
Review and maintain patient account information, resolve discrepancies, and support timely claim processing.
Communicate with internal teams, payors, and stakeholders to address account issues and support revenue cycle activities.
Maintain accurate documentation and records in accordance with company policies and regulatory standards.
Support business office processes through reporting, workflow management, and continuous improvement initiatives.