Hospice Office Support Specialist

Eden Health•Brier, WA

2d•Onsite

About The Position

The Hospice Office Support Specialist provides administrative and medical-record support for hospice operations. The role enters and updates patient information in the electronic health record (EHR), coordinates patient scheduling, supports accurate and complete patient records, handles medical-record requests, and assists with billing-related chart reviews. The specialist also answers and transfers calls, processes mail and faxes, performs general office tasks, supports other team members, and participates in information management and quality assurance performance improvement (QAPI) activities. This is an onsite position requiring the employee to report to the administrative office for the entire shift; it is not remote.

Requirements

High school diploma or equivalent.
General clerical, data-entry, and strong organizational skills.
Ability to communicate effectively in English verbally and in writing.
Working knowledge of computer software programs.
Valid driver's license and reliable transportation.
Ability to pass a criminal background check and national sex offender clearance.
Ability to report physically to the administrative office for the entire shift.

Nice To Haves

Healthcare experience preferred.
Medical terminology desired.
Experience documenting medical records in an EHR preferred.

Responsibilities

Enter patient information into the electronic health record (EHR).
Coordinate patient scheduling and promote patient satisfaction through consistent and continuous schedules.
Review medical records for completeness and proactively retrieve missing information.
Attach documents received by fax, scan, or mail to patient files in the EHR.
Monitor aged unsigned provider orders, request provider signatures, and track orders according to regulatory requirements.
Receive and respond to written and verbal medical-record requests and transport or transfer records to the requesting area.
Review Face-to-Face and referral documentation for completeness and adequacy according to regulatory requirements.
Answer and transfer phone calls quickly and efficiently.
Use the EHR to obtain and accurately update patient demographic data.
Process incoming and outgoing mail and faxes as needed.
Assist management with typing, filing, and computer-related tasks as needed.
File, print, fax, copy, clean, organize, and assemble new patient folders as assigned.
Review patient charts for billing accuracy, follow up promptly on unmet requirements to support timely billing, and document actions appropriately.
Provide backup to other Eden team members as assigned.
Participate in information management and quality assurance performance improvement (QAPI) activities.

Benefits

Benefits available as early as 30 days after the start date.
Employee discounts on travel, resorts, car rentals, and other offerings.
Employee Hardship Fund.
Bonuses program.
Employee Stock Ownership Plan (ESOP).
Employee wellness program and family-first culture.
Paid time off for a personal day of the employee's choosing.
Financial planning through Unum.
Free counseling sessions through Unum.
Training and educational assistance.
Career advancement opportunities.
401(k) retirement savings plan.
Flexible Spending Accounts.
Life, accident, and disability insurance.
Paid holidays.
Paid continuing education credits, with online and in-person education.
Discounts with AT&T Wireless and National and Enterprise car rentals.
Discounted tickets to events, attractions, hotels, and resorts.
Paid sick leave and vacation time; eligible employees begin accruing time on their first day of employment.
Identity theft protection.
Employee Assistance Program.
Floating personal holiday.
Dental, medical, and vision coverage available for full-time status.