Hospice Office Support Specialist

Eden Health•Lynnwood, WA

2d•Onsite

About The Position

The Hospice Office Support Specialist provides administrative and records support for hospice operations. The role enters and updates patient information in the electronic health record (EHR), supports scheduling, maintains complete patient files, and assists with medical-record requests, provider orders, billing documentation, mail, faxes, phones, and general office tasks. The specialist also supports other Eden team members and participates in information management and quality assurance performance improvement activities. This is not a remote position. The employee must be able to report physically to the administrative office for the entire shift.

Requirements

High school diploma or equivalent.
General clerical, data-entry, and excellent organizational skills.
Ability to communicate effectively in English verbally and in writing.
Working knowledge of computer software programs.
Valid driver's license and reliable transportation.
Ability to pass a criminal background check and national sex offender clearance.
Ability to physically report to the administrative office for the entire shift.

Nice To Haves

Healthcare experience.
Knowledge of medical terminology.
Experience with EHR medical-record documentation.

Responsibilities

Enter patient information into the electronic health record (EHR).
Coordinate patient scheduling and promote patient satisfaction through consistent and continuous schedules.
Review medical records for completeness and proactively retrieve missing information.
Attach documents received by fax, scan, or mail to patient files in the EHR.
Monitor aged unsigned provider orders, request provider signatures, and track orders per regulatory requirements.
Receive and respond to written and verbal requests for medical records and transport or transfer records to the requesting area.
Review Face-to-Face and referral documentation for completeness and adequacy per regulatory requirements.
Answer and transfer phone calls quickly and efficiently.
Use the EHR to obtain and accurately update patient demographic data.
Process incoming and outgoing mail and faxes.
Assist management with typing, filing, and computer-related tasks.
File, print, fax, copy, clean, organize, and assemble new patient folders as assigned.
Review patient charts for billing accuracy, follow up promptly on unmet requirements, and document appropriately to support timely billing.
Provide backup to other Eden team members as assigned.
Participate in information management and quality assurance performance improvement (QAPI) activities.

Benefits

Employee ownership through an Employee Stock Ownership Plan (ESOP).
Benefits may start as early as 30 days after the start date.
Employee discounts on travel, resorts, car rentals, Columbia products, wireless service, rental cars, event tickets, hotels, and resorts.
Employee hardship fund.
Bonuses program.
Employee wellness program.
Paid time off for a personal day of the employee's choosing.
Financial planning through Unum.
Free counseling sessions through Unum.
Training and educational assistance.
Career advancement opportunities.
401(k) retirement savings plan.
Flexible spending accounts.
Life, accident, and disability insurance.
Paid holidays.
Paid continuing education credits, with online and in-person education available.
Paid sick leave and vacation time, with eligible employees accruing time from their first day of employment.
Identity theft protection.
Employee Assistance Program.
Floating personal holiday.
Medical, dental, and vision benefits available for full-time status.