Business Office Director

LCB Senior Living•Essex Junction, VT

13d•$78,000 - $88,000

About The Position

The Business Office Director is responsible for organizing and directing the residence’s business office and human resources functions. The role manages accounts payable and receivable for resident and vendor accounts, coordinates payment arrangements, oversees payroll and personnel records, and supervises the receptionist while providing reception-desk backup. The Director also participates in budget preparation and planning. The position ensures that business office and reception operations comply with corporate policies, procedures, and applicable state and local regulations. It supports the residence’s financial and administrative operations through billing, collections, vendor and resident records, insurance programs, payroll, leave administration, and required reporting. As a department head, the Director also contributes to community occupancy efforts, responds to resident requests, participates in the manager-on-duty program, and completes other duties as requested.

Requirements

At least three years of experience in business office management, including bookkeeping and/or human resources responsibilities.
Knowledge of receivables and collections, general bookkeeping, wage and overtime laws, and payroll functions.
Ability to work with department managers to ensure paperwork is completed and procedures are followed.
Ability to communicate effectively in English, orally and in writing.
Good organizational and personnel skills.
Computer knowledge.

Nice To Haves

Bachelor’s degree in business from an accredited university preferred.
Three or more years of relevant office management experience may be considered in place of the preferred degree.
Experience in the health care industry preferred.

Responsibilities

Promote the mission and core values of the residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community positively and interact with potential residents, family members, and professionals to support occupancy growth.
Ensure business office and reception operations comply with corporate policies, procedures, and state and local regulations.
Interpret company policies and procedures for associates, residents, family members, and visitors.
Organize, direct, and supervise business office functions in conjunction with department managers.
Requisition adequate community supplies and equipment and ensure vendors are price competitive.
Provide information, collect data, and prepare reports for the corporate office to support billing and financial reporting.
Manage residence insurance programs, including workers’ compensation, health insurance, and life insurance.
Manage leaves of absence.
Verify that departments maintain logs of resident charges.
Copy and file resident checks and make daily deposits.
Use the Yardi system to support timely account collection and report delinquent account status.
Coordinate payment arrangements with residents or their designees.
Review invoices and vouchers and assist department managers with bill coding.
Maintain vendor files.
Manage payroll processes, including time reports, earnings, calculations, auditing, and distribution.
Maintain accurate records of vacation, holiday, sick leave, overtime, and leaves of absence.
Maintain associate personnel records in accordance with residence policies, procedures, and applicable outside-agency requirements; update records and send relevant data to the corporate office.
Maintain resident files in accordance with property policies and applicable outside-agency requirements.
Supervise the receptionist and provide backup support at the reception desk.
Conduct and/or attend required in-service training and orientation.
Participate in the Manager-on-Duty program.
Respond to resident requests.
Ensure billing information complies with resident agreements, including lease administration, rent increases, and last month’s rent.
Participate in the bond tax credit program by ensuring required paperwork is received on time and enough residents qualify where applicable.
Participate in budget preparation and planning.
Perform other duties as requested.