Business Office Director

The Arbor Company•Suwanee, GA

About The Position

The Business Office Director oversees the day-to-day financial, administrative, and human resources functions of Arbor Terrace South Forsyth, a senior living community in Suwanee, Georgia. As a member of the leadership team, the Director works with department leaders, residents, families, and team members to support accurate financial processes, effective operations, and a positive community experience. The role includes managing resident billing and accounts, payroll, financial reporting, records, and HR processes. The Director also supports staffing and scheduling, responds to residents’ and families’ account questions, maintains confidentiality, and ensures compliance with company policies and applicable regulations.

Requirements

Three to five years of business office, financial management, accounting, or related experience.
Experience with billing, accounts receivable, accounts payable, and payroll.
Familiarity with monthly P&L statements, budgeting, and departmental spend-downs.
Experience supporting HR functions, including hiring, onboarding, training, and employee records.
Strong organizational skills, attention to detail, and follow-through.
Strong verbal and written communication skills.
Ability to build positive relationships with residents, families, employees, and leadership.
Proficiency with Microsoft Office/Windows applications and financial, payroll, or accounting systems.
Ability to manage multiple priorities while maintaining accuracy and confidentiality.

Nice To Haves

Associate or bachelor's degree in business, accounting, finance, human resources, or a related field.
Senior living, healthcare, hospitality, or other service-based industry experience.

Responsibilities

Manage resident billing, accounts receivable, accounts payable, and related financial processes.
Oversee payroll processes and ensure timely and accurate payroll administration.
Support monthly financial reporting, including P&L review and departmental spend-downs.
Maintain accurate financial, employee, and administrative records.
Coordinate HR processes, including hiring, onboarding, employee documentation, and compliance.
Monitor completion of required employee training and ongoing compliance requirements.
Partner with community leadership on staffing, scheduling, and employee-related processes.
Assist residents and families with billing questions and account concerns professionally and compassionately.
Maintain confidentiality and ensure compliance with company policies and applicable regulations.
Serve as a collaborative member of the community leadership team.