Business Office Coordinator - Senior Living

Senior Living Communities Careers•Pawleys Island, SC

About The Position

The Business Office Coordinator serves as the hub of The Lakes at Litchfield's administrative and financial operations. The position manages resident accounts receivable, billing, collections, payroll support, and human resources functions while providing customer service to residents, families, and team members. The role collaborates with Finance, Human Resources, Operations, and community leadership to support smooth business office operations. It is suited to an organized, financially savvy, customer-focused candidate comfortable managing multiple priorities in a fast-paced senior living environment. Experience in senior living, healthcare, skilled nursing, long-term care, medical offices, hospitality, or a multifaceted business office is preferred; PointClickCare experience is a plus.

Requirements

Minimum of 2 years of experience in a business office, accounting, payroll, administrative, healthcare, senior living, or related environment.
Experience with accounts receivable, billing, collections, payroll, or human resources functions.
Strong customer service and relationship-building skills with residents, families, and team members.
Excellent attention to detail and financial accuracy.
Ability to manage multiple priorities while meeting deadlines.
Strong organizational and problem-solving skills.
Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
Ability to quickly learn and navigate payroll, billing, electronic health record, and HR systems.
Effective verbal and written communication skills.
Ability to maintain confidentiality and handle sensitive information professionally.

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Accounting, Human Resources, Healthcare Administration, or a related field.
Experience with applicant tracking systems and payroll systems.
PointClickCare (PCC) experience.
Experience in senior living, healthcare, skilled nursing, long-term care, medical office, hospitality, or a multifaceted business office setting.

Responsibilities

Manage resident billing, invoicing, payment posting, and account reconciliation.
Monitor aging reports and proactively address outstanding balances.
Answer residents' and families' questions about billing and account concerns.
Track ancillary charges, miscellaneous services, and resident status changes to ensure billing accuracy.
Partner with Home Office Finance and Accounting teams to support compliance and timely collections.
Maintain resident records, emergency contacts, and power of attorney documentation in community systems.
Manage and reconcile petty cash and employee reimbursement transactions.
Oversee office supply inventories and coordinate maintenance of office equipment.
Process resident admissions, discharges, and community status changes.
Create and maintain employee badges and assigned equipment.
Coordinate uniform ordering and tracking, and payroll deductions as needed.
Assist with payroll processing and timekeeping activities.
Support recruitment, including candidate sourcing, phone screenings, interview coordination, and applicant tracking.
Assist with new-hire onboarding, pre-employment screening, orientation, and employment documentation.
Maintain compliant team-member personnel files and records.
Support employee engagement initiatives and recognition programs.
Assist with workers' compensation reporting and related documentation.
Serve as a resource to employees and leaders regarding HR processes and procedures.
Support the Human Resources Director and act as a point of contact during their absence.