Business Office Manager - Senior Living

Foundry Commercial • Bristol, TN

13d

About The Position

The Business Office Manager coordinates and manages office and personnel functions for the community and assists the Executive Director. This role processes resident accounts and payments, prepares deposits, assesses charges, generates statements, handles billing and collections, and ensures resident account activity is accurate. It also oversees the guest and associate meal program and its financial reconciliation and reporting.

The Business Office Manager serves as a point of contact for associate relations matters, partnering with the Executive Director and Director of Employee Relations on resolutions. The role hires, trains, schedules, supervises, and coordinates the Assistant Business Office Manager and Receptionist where applicable. It also supports Human Resources functions when the community does not have an HR Director, and may perform other assigned duties.

Requirements

• Must be at least 18 years of age.
• Working knowledge of and comfort with Microsoft Word, Excel, and Outlook.
• Must pass a criminal background screening.
• Must adhere to the company's Drug Free Workplace policy; associates are subject to drug-free workplace requirements.
• If assigned driving responsibilities, must possess and maintain a valid driver's license and an acceptable Motor Vehicle Record under Company Fleet Safety standards.

Nice To Haves

• At least one year of office-related experience preferred.
• Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
• Payroll processing and accounts receivable and payable experience is a plus.
• Knowledge of basic accounting principles and at least one year of accounting experience preferred.

Responsibilities

• Process and manage resident accounts, post payments daily, prepare and reconcile deposits, take deposits to the bank, send deposit-slip copies to St. Louis, assess monthly charges, generate statements, and collect fees.
• Account for move-ins, move-outs, transfers, charges, and collections; send resident billings; process refunds and related correspondence; enter rate changes; and verify resident account charges.
• Oversee the guest and associate meal program, track cash, reconcile deposits to daily receipts, coordinate with the Dining Services Director on collection and accounting accuracy, and complete weekly and monthly activity reports.
• Serve as the point of contact for associate relations concerns, complaints, corrective actions, and investigations, partnering with the Executive Director and Director of Employee Relations on resolutions.
• Hire, train, schedule, supervise, and coordinate the Assistant Business Office Manager and Receptionist where applicable.
• Support Human Resources functions when the community does not have an HR Director.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed