Business Office Manager - Senior Living

Allegro Senior Living•Kinston, NC

13d

About The Position

Spring Arbor of Kinston is seeking a full-time Business Office Manager for its 59-bed assisted living and memory care community. The position pays $50,000 annually and is responsible for coordinating and managing office and personnel functions for the community while supporting the Executive Director. The role manages resident accounts and billing, deposits, collections, refunds, additional service charges, and guest and associate meal activity. It also serves as a point of contact for associate relations and may hire, train, schedule, supervise, and coordinate the Assistant Business Office Manager and Receptionist. The Business Office Manager supports Human Resources functions when the community does not have an HR Director and performs other assigned duties.

Requirements

Experience in long-term care or assisted living/memory care.
Medicaid billing experience.
Must be at least 18 years old.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Must pass a criminal background screening.
Must adhere to the company's Drug Free Workplace policy.
If assigned driving duties, must maintain a valid driver's license and an acceptable Motor Vehicle Record in accordance with company fleet safety standards.

Nice To Haves

Knowledge of North Carolina assisted living regulations.
Human Resources experience.
At least one year of office-related experience.
Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
Experience with payroll processing, accounts receivable, and accounts payable.
Knowledge of basic accounting principles and at least one year of accounting experience.

Responsibilities

Process and manage resident accounts, including posting payments, preparing and taking deposits to the bank, assessing monthly charges, generating statements, collecting fees, and sending resident billings.
Account for resident move-ins, move-outs, transfers, charges, and collections.
Process refunds and related correspondence.
Charge residents for guest meals, tray service, escort services, additional laundry, and maintenance requests; enter rate changes and verify account charges.
Oversee the guest and associate meal program, track cash, prepare deposits, and reconcile receipts.
Work with the Dining Services Director to ensure meal-program funds are accurately collected, deposited, and coded in the computer system.
Complete weekly and monthly reports for guest and associate meal activity.
Serve as the point of contact for associate relations, including complaints, concerns, corrective action, and investigations; partner with the Executive Director and Director of Employee Relations on resolutions.
Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager and Receptionist, where applicable.
Support Human Resources functions if the community does not have an HR Director.
Perform other assigned duties.