Business Office Associate - Full Time
About The Position
The Business Office Associate supports store operations by accurately processing sales, auctions, and appraisals in a fast-paced, team-oriented environment. The role combines customer service, cash management, paperwork auditing and processing, and communication with customers and internal teams while upholding CarMax’s standards of transparency and integrity. The associate assists customers with paperwork and questions, processes retail and wholesale sales documentation, manages auction and appraisal transactions, handles payments and deposits, and performs clerical tasks. The role also supports other departments, helps train new associates, and maintains a clean work area while following Environmental, Health and Safety requirements.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 pounds and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and follow cash security protocols.
- Train and mentor new associates and assist multiple departments and overflow traffic.
- Perform clerical duties, including filing, data entry, and reconciling missing information.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.
Benefits
- Paid sick time of up to 48 hours per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
- Annual vacation time of 80 to 200 hours after a 90-day waiting period, based on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
- Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay when an eligible associate works on a scheduled holiday due to business need.
- Paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays for eligible full-time salaried associates, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
