Business Office Associate - Full Time
About The Position
The Business Office Associate is the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals. The role combines customer service, attention to detail, and organizational skills in a fast-paced, team-oriented environment. The associate handles cash management, audits and processes important paperwork, and communicates clearly with customers and internal teams while upholding CarMax’s commitment to transparency and integrity. The position supports customers through paperwork processes and assists store teams across departments, including training new associates and helping balance overflow traffic. It also involves clerical work, maintaining accurate records, following Environmental, Health and Safety requirements, and keeping the work area clean and orderly.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data-entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and maintain cash security protocols.
- Train and mentor new associates and support store operations across multiple departments, including balancing overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.
Benefits
- Up to 48 hours of paid sick time per year, accrued each pay period, for eligible full-time hourly or commission/incentive associates.
- Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive associates.
- Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive associates.
- Holiday Premium Pay when an eligible associate works on a scheduled holiday due to business need.
- Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays for full-time salaried associates, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
