Business Office Associate

Riverside Hospital•Newport News, VA

20h•Onsite

About The Position

The Business Office Associate supports facility operations and patient access by providing responsive, courteous service and administrative support. The role is responsible for benefit collections, charge reconciliation, payment posting, insurance verification and authorization, and customer registration in iCare. Duties also include answering phones, scheduling patient appointments, contacting patients about referrals and documenting as needed, assisting with new employee onboarding and training, and maintaining office equipment and supplies. The associate organizes work and independently follows applicable processes and procedures. They resolve doctors’ orders and referrals within 24 hours of assignment, complete required paperwork and computer-based forms, and enter registration, order, and other data accurately and efficiently. The role supports timely workflows, helps reduce appointment delays, and maintains appropriate patient wait and registration times. The associate works collaboratively, keeps the team informed, supports and trains colleagues, and demonstrates courtesy, respect, flexibility, and a focus on patient experience. Rotating schedules and occasional light travel to other facilities may be required.

Requirements

High school diploma or GED.
Ability to organize work and independently follow applicable processes and procedures.
Ability to resolve doctors’ orders and referrals within 24 hours of assignment.
Accurate and efficient computer data-entry skills.
Ability to work both independently and as part of a team, seeking assistance when needed.
Flexibility to adapt to varying assignments and work environments.
Ability to work rotating schedules and undertake occasional light travel to other facilities.

Nice To Haves

Associate degree in business or a related field.
One year of related office experience.
Certified Healthcare Access Associate (CHAA) certification from the National Association of Healthcare Access Management (NAHAM).

Responsibilities

Collect benefits and perform charge reconciliation, payment posting, insurance verification, and authorization.
Register customers in iCare.
Answer phones and schedule patient appointments.
Contact patients regarding referrals in work queues and add notations as needed.
Resolve incoming doctors’ orders and referrals within 24 hours of referral assignment.
Complete paperwork and computer-based forms associated with procedures according to department policies.
Accurately enter registration, doctors’ orders, and other data into computer systems.
Help reduce patient appointment delays and maintain optimal patient wait and registration times.
Support team members, assist with new employee onboarding and training, and keep the team informed.
Maintain office equipment and supplies needed for facility operations.
Adapt to changing assignments and work environments, including rotating schedules and occasional light travel to other facilities.