Business Office Administrator - The Fountains and The Cottages

Hilltop Community Resources•Grand Junction, CO

2d•Onsite

About The Position

Hilltop Community Resources is a multi-faceted non-profit organization dedicated to serving the community. For 75 years, Hilltop has provided resources and support to people of all ages and stages of life. The organization values relationship, integrity, courage, inclusivity, growth, and fun, and prioritizes a healthy and happy workplace culture. This role offers opportunities for growth, connection, and team building within a culture of purpose and belonging, where work is intended to be fulfilling and fun. The position is responsible for the oversight of front desk administration and transportation, as well as billing and collections for Assisted Living Communities (ALCs). This includes daily operations, onboarding, service quality, campus culture, change management, recognition, performance correction, and program onboarding and training. The role may be responsible for one or multiple ALCs.

Requirements

A bachelor’s degree in a related field or four (4) years of related work experience.
Two (2) years of specific relevant experience.
Two (2) years of supervisory experience.
Valid Colorado Driver’s License.

Nice To Haves

CPR Certificate/First Aid Certificate
De-Escalation Training

Responsibilities

Demonstrate ethical and professional behavior aligned with Hilltop's ALC values (Service 1 and Service 2), characterized by boundaries, predictability, consistency, kindness, and transparency.
Act as a leader by taking ownership for the program, offering solutions, developing processes, promoting quality improvement, transparent communication, prioritizing tasks, and representing support services.
Lead, mentor, and support a team responsible for front desk and transportation, with potential for additional supervisory functions.
Execute billing and collections for ALC residents, including invoicing new and current residents, implementing rate changes, managing long-term care insurance reimbursement, processing final invoices, and ensuring timely collections.
Serve as a subject matter expert for billing and financial reporting within MyUnity (the ALC ERP system), supporting upgrades and implementations in partnership with IT.
Design and implement cross-functional procedures to maximize MyUnity's billing capabilities for automation and streamlining, and provide training and support on MyUnity to ALC operations.
Support the Finance Team to ensure accurate general ledger balances for revenue and accounts receivable, including ACH billing, month-end close, audit requests, and reconciliation of MyUnity balances.
Support the Finance Team and ALC operations with reporting on revenue, census, and outstanding balances, and assist with budgeting and forecasting.
Collaborate with the Finance Team to maintain and improve cross-functional processes and internal controls for financial resource protection and efficiency.
Support ALC residents with day-to-day questions, ensuring accuracy of invoiced amounts, and partner with ALC operations to implement processes for accurate invoicing and issue resolution.