Business Office Administrator - The Fountains and The Cottages
About The Position
This position is responsible for the oversight of the front desk administration and transportation and is also responsible for billing and collections. This includes daily operations, onboarding, overall service quality, campus culture, change management, recognition, and performance correction, as well as program onboarding and training. This position may be responsible for one or multiple Assisted Living Communities (ALC). Demonstrate ethical and professional behavior that aligns with the values of the Hilltop’s ALCs, including Service 1, how we treat the residents, and Service 2, how we treat each other. Service 1 and Service 2 are demonstrated by setting boundaries and being predictable, consistent, kind, and transparent. Act as a leader at all times by taking ownership for the greater program. Offer solutions, develop processes, promote rapid and continuous quality improvement, promote transparent behaviors and communication, prioritize tasks, and represent support services. Lead, mentor, and support a team responsible for front desk and transportation. Additional functions may be assigned for supervision. Execute billing and collections for ALC residents. This includes financial aspects of the full billing and collections cycle: invoicing new residents, monthly invoicing of current residents, implementation of rate changes, long-term care insurance reimbursement, final invoice for exiting residents, and collections. Ensure accurate invoices per resident contracts and a la carte services received. Ensure timely collections. Serve as subject matter expert for billing and financial reporting aspects of MyUnity, the ALC ERP system used. In partnership with the IT function, support upgrades and implementations. Design and implement cross functional procedures to maximize utilization of billing capabilities of MyUnity to automate and streamline cross-functional processes. Provide training and support to ALC operations on MyUnity, as applicable. Support the Finance Team to ensure accurate balances in the general ledger system for revenue and accounts receivable. This includes support for monthly ACH billing, month-end financial close activities, annual audit requests, and monthly reconciliation of MyUnity billings and balances to respective general ledger balances. This position reports to ALC leadership and also has dotted line responsibility to the Controller. Support Finance Team and ALC operations with meaningful reporting on revenue, census, and outstanding unpaid balances, including ad hoc projects as assigned. Support Finance Team and ALC operations with budgeting and forecasting. Work collaboratively with the Finance Team to maintain and improve cross-functional processes and associated internal controls that protect financial resources and drive efficiency. Support ALC residents with day-to-day questions, ensuring each resident or power of attorney (POA) has full confidence in the accuracy of invoiced amounts. Partner with ALC operations to design and implement cross-functional processes to capture all information needed for accurate invoices, as well as to troubleshoot and resolve issues.
Requirements
- A bachelor’s degree in a related field or four (4) years of related work experience
- Two (2) years of specific relevant experience
- Two (2) years of supervisory experience
- Valid Colorado Driver’s License
Nice To Haves
- CPR Certificate/First Aid Certificate
- De-Escalation Training
Responsibilities
- Oversight of the front desk administration and transportation
- Billing and collections
- Daily operations
- Onboarding
- Overall service quality
- Campus culture
- Change management
- Recognition
- Performance correction
- Program onboarding and training
- Lead, mentor, and support a team responsible for front desk and transportation
- Execute billing and collections for ALC residents
- Ensure accurate invoices per resident contracts and a la carte services received
- Ensure timely collections
- Serve as subject matter expert for billing and financial reporting aspects of MyUnity
- Support upgrades and implementations in partnership with IT
- Design and implement cross functional procedures to maximize utilization of billing capabilities of MyUnity
- Provide training and support to ALC operations on MyUnity
- Support the Finance Team to ensure accurate balances in the general ledger system for revenue and accounts receivable
- Support monthly ACH billing, month-end financial close activities, annual audit requests, and monthly reconciliation of MyUnity billings and balances to respective general ledger balances
- Support ALC operations with meaningful reporting on revenue, census, and outstanding unpaid balances
- Support ALC operations with budgeting and forecasting
- Maintain and improve cross-functional processes and associated internal controls
- Support ALC residents with day-to-day questions
- Partner with ALC operations to design and implement cross-functional processes to capture all information needed for accurate invoices, as well as to troubleshoot and resolve issues
Benefits
- Competitive Pay and Benefits
- Part-time and full-time schedules
- Professional and personal development opportunities
- A supportive and inclusive work environment
- Meaningful work that makes a positive impact in the community and lives of others
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
