Leasing & Office Administrator (The Truette)

WinnCompanies•Dover, NH

3d•Onsite

About The Position

WinnCompanies is seeking a Leasing & Office Administrator for The Truette, a 220-unit luxury, mixed-use apartment community in Dover, NH. This role serves as the primary point of contact for the co-work and apartment leasing office, ensuring a positive experience for members, residents, and visitors. The position focuses on maximizing occupancy by attracting, touring, and signing new members and residents, while also retaining existing ones through excellent service. Key responsibilities include conducting tours, negotiating contracts, utilizing CRMs, and engaging in networking. This role blends sales, customer service, and community management.

Requirements

High school diploma or GED equivalent.
Less than 1 year of relevant work experience.
Advanced skills with Microsoft applications which, include Outlook, Word, Excel, PowerPoint or Access and other web based applications.
Ability to produce complex documents, perform analysis and maintain databases.
Ability to communicate clearly and effectively in writing with internal and external customers.
Excellent customer service skills.
Outstanding verbal and written communication skills.
Flexibility to adapt to various situations and business needs.
Ability to resolve complex issues.

Nice To Haves

Associate's degree.
Experience with Asana, social media, and Microsoft products.
Experience in the hospitality and customer service industry in a customer facing role.

Responsibilities

Conduct tours for prospective members and residents, negotiate contracts and leases, and close sales and leases for desks, private offices, conference rooms and apartment homes.
Act as the first point of contact, ensuring a high-quality experience for residents, members and guests.
Network with local businesses, startups, and brokers to generate leads.
Create and maintain social media presence.
Create and maintain marketing collateral.
Maintain accurate records in CRMs, manage lease documents, and process billing or member and resident contracts.
Ensure the facility is pristine ("curb appeal") and ready for tours.

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families