Business Manager -Avant

CIG Communities • Cincinnati, OH

7d • Onsite

About The Position

The Business Manager is the primary on-site leader and business operator for a residential community. The role leads leasing and renewals, resident relations, financial performance, property condition, marketing, staffing, vendor relationships, compliance, and community engagement. The Business Manager may guide a new-construction community from temporary certificate of occupancy through stabilization or manage an established property, working in close partnership with the Regional Manager. Technology and AI-driven tools are used to handle transactional tasks so the manager can focus on leadership, judgment, and business performance.

Requirements

• 2–3 years of residential property management or leasing experience, including assistant manager or supervisory experience.
• Demonstrated leadership skills, including coaching staff and holding them accountable.
• Budget and financial-reporting literacy, plus vendor and contract management experience.
• Strong communication, organization, and conflict-resolution skills, with confidence making day-to-day decisions independently.
• Working knowledge of fair housing laws and residential lease agreements.
• Proficiency in Microsoft Office and familiarity with property management software such as ResMan, Yardi, Entrata, or similar.
• High school diploma or GED.
• Ability to work occasional evenings and weekends to respond to emergencies, resident needs, or staffing gaps.

Nice To Haves

• Lease-up experience.
• Associate or bachelor’s degree.

Responsibilities

• Own leasing and renewal activity, including tours, applications, lease documents, lease-up, stabilization, and renewal pipelines.
• Serve as the primary resident contact, resolve issues, and lead retention efforts, satisfaction surveys, renewal outreach, and online reputation management.
• Manage rent collection, deposits, and delinquency; contribute to monthly budget-variance reporting; and provide weekly leasing and occupancy updates to leadership.
• Oversee maintenance requests and builder-warranty claims, and conduct regular inspections to maintain a clean, safe, and attractive community.
• Develop and execute leasing and marketing strategies, including online listings, referrals, and local outreach; provide input on pricing and concessions.
• Hire, train, schedule, and coach on-site leasing and maintenance staff, and manage vendor and contractor relationships.
• Ensure compliance with fair housing, landlord-tenant, and OSHA regulations, and maintain accurate property records.
• Plan and lead resident events, referral programs, and renewal appreciation initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED