Community Manager - The Avant at Reston Town Center

Greystar Management Services•Reston, VA

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. Responsibilities include supporting property budget development; managing revenue, rent collection, deposits, vendor invoices, expenditures, and financial reporting; overseeing lease enforcement and resident applications; and developing marketing and leasing strategies to meet occupancy and revenue goals. The Community Manager promotes resident satisfaction and retention, oversees maintenance service standards, conducts property inspections, and supervises staff hiring, training, and performance. The role also supports client and owner relationships through meetings, property tours, performance updates, and responses to requests, and completes accounting, financial, administrative, and other reports. California-based Community Managers additionally manage lease files using the California-specific Lease File Checklist. The position works in an office environment and may involve frequent exposure to outdoor conditions. Physical access to all areas of the property and amenities is required. Local travel may be needed for bank deposits, training, outreach events, and other work-related activities. The salary range is $100,000–$110,000, with potential eligibility for bonus programs.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage an apartment community's daily operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff with golf cart access also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals.
Ensure property operations comply with company policies and procedures and applicable housing laws and regulations.
Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Manage rent rates, rent and fee collection, financial deposits, and monthly financial status reporting.
Review and approve vendor, contractor, and service-provider invoices, including verifying work and insurance certificates and coding charges.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including applications, discounts, renewals, inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct property inspections and address safety, cleanliness, appearance, and general standards for the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff.
Support client and owner relationships through meetings, tours, property performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.