Assistant Community Manager - The Met at Fashion Center

Greystar • Chandler, AZ

5d • Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, reconciliations, and recording and reporting financial activity through property management software.

The position also helps maintain resident satisfaction, enforce lease terms and collect delinquent balances, process resident move-outs, coordinate community operations, and support the owner relationship. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor. The role may also support leasing and marketing activities.

Requirements

• At least 1–3 years of relevant experience in residence life and/or property management.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
• Hold all licenses and/or certifications required by state and local jurisdictions.
• Valid driver’s license to drive a golf cart on the property.
• Proficiency with internet, word processing, spreadsheet, and database management programs.
• Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

• Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

• Collect and post rent, fees, and other payments; prepare daily bank deposits; reconcile bank accounts; prepare financial reports; and process invoices and payables.
• Use property management software, including Yardi, OneSite, or similar platforms, to record transactions and maintain accurate system data and backups.
• Review resident files and accounting records for unpaid or late fees, communicate with residents about outstanding balances, collect delinquencies, and enforce lease terms.
• Review and submit vendor, contractor, and service-provider invoices for payment, reconcile work performed or products purchased, obtain Community Manager approval, code charges, and coordinate related communications.
• Follow established eviction procedures, including proper notice requirements, and represent the community in court hearings and eviction proceedings as required.
• Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease cancellation fees.
• Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote resident satisfaction and retention.
• Act as on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing operations in compliance with Company policies and procedures.
• Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
• May support leasing and marketing by greeting prospective residents, gathering prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
• For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
• Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed