Business Manager- Collections Credit Infrastructure

Capital One • McLean, VA

2d • $164,800 - $205,100

About The Position

The Business Manager for Collections Credit Infrastructure will help reimagine customer-resiliency decisioning infrastructure by designing and building solutions for Collections. The team is developing modeling, data, and testing strategies to support Collections decision-making. The role collaborates with Business, Data Science, ML Tech, and Product partners to build and integrate solutions that strengthen credit infrastructure. This includes partnering with Data Science on models for personalized customer treatment, designing foundational in-market tests to inform credit policy and machine-learning models, and using customer data to identify gaps in current decisioning frameworks.

The role develops business strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory demands. It may manage and develop one or two analysts, and includes coaching and mentoring associates. Responsibilities may span lending-product and pricing strategies, product-level modeling and analytics, marketing strategy and customer-experience insights, credit-risk analysis, and management of delivery across multiple projects and programs. The Business Manager works with colleagues across Capital One to improve quality, volume, service, and profitability, and is expected to bring strong analytical judgment, communication, leadership, and execution in a dynamic environment.

Requirements

• At least 3 years of professional experience performing analysis.
• Currently hold or be obtaining, with the required degree expected by the scheduled start date, a bachelor's degree in a quantitative field or a master's degree in a quantitative field or an MBA with a quantitative concentration.
• Quantitative degree fields include Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.
• Strong analytical decision-making and problem-solving skills, with a strong quantitative orientation.
• Strong business judgment, leadership, and integrity; ability to make responsible decisions.
• Ability to build and leverage a high-performing team and enterprise partnerships; foster innovation, drive decisions, hold partners accountable, and deliver results.
• Strong written and oral executive communication, strategic influencing, interpersonal, and negotiation skills.
• Results orientation and ability to execute in uncertain, fluid, fast-paced environments.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Mathematics, Statistics, or Engineering.
• 5 or more years of experience in analysis.
• 2 or more years of experience in financial services.
• 1 or more years of experience in consulting.
• 2 or more years of experience in people management.
• Previous consulting experience.

Responsibilities

• Partner with Data Science to develop models that drive personalized customer treatment at the appropriate time.
• Design foundational in-market tests to inform credit policy and power machine-learning models.
• Use customer data to identify gaps in current decisioning frameworks.
• Develop business strategies that drive growth, profitability, and competitive success in response to consumer and regulatory changes.
• Potentially manage, coach, and develop one or two analysts and mentor associates.
• Develop and implement lending product and pricing strategies; lead product-level modeling and analytics.
• Lead direct-to-consumer marketing efforts for select products and set strategic intent for products distributed through retail channels.
• Develop targeted insights to inform customer experiences, technology, concepts, and go-to-market strategies.
• Improve credit performance by analyzing consumer-credit trends and historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Manage and sequence delivery of business intent, develop business requirements, and execute product strategy across concurrent projects and programs.
• Work with colleagues across IT, Sales, Operations, Finance, and other functions to improve quality, volume, service, and profitability.
• Drive decisions and results through analytics, business judgment, leadership, executive communication, and strategic influence.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level