Business Execution Manager - Auto Dealer Desk Leader

Wells Fargo•Irving, TX

8d•Hybrid

About The Position

The Business Execution Manager leads the Dealer Desk within Auto Dealer Management. The role is accountable for building and sustaining a high-performing team, delivering strong operational performance, and continuously improving the dealer and employee experience. Dealer Desk is a key contact point for dealers and business partners. The team receives requests by phone and email, gathers required information, coordinates with internal Auto partners, tracks requests through completion, and provides timely updates and resolutions. This is a visible, hands-on people-leadership role focused on setting clear expectations, building accountability, developing talent, and fostering consistent execution. The manager leads day-to-day operations and drives process efficiency, dealer experience, risk and controls, change delivery, and cross-functional partnership. The position has a hybrid schedule and requires willingness to work on-site at the stated Irving, Texas location.

Requirements

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education.
2+ years of leadership experience.
Willingness to work on-site at the stated location; the position offers a hybrid schedule.
Strong written and verbal communication skills, including the ability to communicate with frontline employees, dealers, business partners, peers, and senior leaders.

Nice To Haves

Ability to build, lead, and sustain an engaged, accountable, high-performing team in a fast-paced operational environment.
Auto finance, dealer operations, lending operations, servicing, or financial-services experience.
Strength in talent development, performance coaching, setting expectations, reinforcing accountability, and addressing performance concerns constructively.
Experience creating development and succession plans, strengthening bench capability, and helping employees grow into expanded responsibilities.
Experience leading a customer-, dealer-, or partner-facing operational organization in a regulated financial-services environment.
Business execution skills spanning strategic priorities and day-to-day operational leadership.
Ability to use data, operational metrics, and business insights to identify opportunities and drive measurable improvement.
Experience leading process improvement, change management, automation, or technology-enabled transformation.
Understanding of operational risk, controls, procedures, quality management, and issue escalation.

Responsibilities

Lead, coach, and develop Customer Service Representatives, setting expectations for performance, accountability, service, quality, and risk management.
Build an engaged, high-performing team through consistent operating routines, timely coaching, recognition, and prompt handling of performance or behavioral concerns.
Create individual development plans and succession and talent-development opportunities to strengthen team capability.
Build trust and psychological safety while maintaining high standards and encouraging employees to raise issues and recommend improvements.
Ensure employees have the knowledge, training, tools, procedures, and support needed to work effectively and independently.
Lead day-to-day Dealer Desk execution so dealer and business-partner requests are handled accurately, efficiently, and within service expectations.
Establish and monitor key performance indicators; use operational data to identify trends, capacity needs, service gaps, coaching opportunities, and improvement priorities.
Lead resolution of complex or high-risk dealer escalations and coordinate with Auto partners when additional support is needed.
Evaluate recurring dealer issues, escalations, and service trends to improve the end-to-end experience.
Turn dealer and employee feedback into actionable process improvements.
Identify and implement ways to simplify processes, eliminate unnecessary handoffs, reduce rework, and improve turnaround time.
Lead initiatives to improve workflow management, reporting, automation, and operational visibility.
Maintain a strong risk-management culture and ensure processes comply with applicable policies, procedures, controls, and service-level requirements.
Assess downstream operational impacts and ensure changes include appropriate procedures, training, communications, controls, and performance monitoring.
Help define the future-state Dealer Desk strategy and translate it into executable priorities.
Fulfill applicable risk and compliance responsibilities, including monitoring, governance, issue identification, escalation, remediation, and sound risk decisions.