Business Execution Manager - Auto Dealer Desk Leader
About The Position
The Business Execution Manager leads the Dealer Desk within Auto Dealer Management, serving as a visible, hands-on people leader accountable for building and sustaining a high-performing team and delivering strong operational performance. The Dealer Desk is a key contact for dealers and business partners: it receives requests by phone and email, gathers information, coordinates with internal Auto partners, tracks requests through completion, and provides timely updates and resolutions. The role combines people leadership and day-to-day operational execution with continuous improvement across process efficiency, dealer and employee experience, risk and controls, change delivery, and cross-functional partnership. The manager sets clear expectations, develops talent, establishes accountability, monitors performance, and supports employees with the knowledge, training, tools, procedures, and resources needed to work effectively. The position also leads complex or high-risk escalations, uses operational data and feedback to identify improvements, and helps define and execute the future-state strategy for Dealer Desk. The position is based at 401 Las Colinas Blvd. in Irving, Texas, and offers a hybrid work schedule. Employees are expected to work on-site at the stated location. Relocation assistance is not available, and the position is not eligible for visa sponsorship.
Requirements
- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
- 2+ years of leadership experience.
- Strong written and verbal communication skills, including the ability to communicate with frontline employees, dealers, business partners, peers, and senior leaders.
Nice To Haves
- Proven ability to build, lead, and sustain an engaged, accountable, high-performing team in a fast-paced operational environment.
- Auto finance, dealer operations, lending operations, servicing, or financial-services experience.
- Strength in talent development, performance coaching, setting clear expectations, reinforcing accountability, and addressing performance concerns directly and constructively.
- Experience creating development and succession plans, strengthening bench capability, and helping employees grow into expanded responsibilities.
- Experience leading a customer-, dealer-, or partner-facing operational organization in a regulated financial-services environment.
- Strong business execution skills and the ability to balance strategic priorities with day-to-day operational leadership.
- Ability to use data, operational metrics, and business insights to identify opportunities and drive measurable improvement.
- Experience leading process improvement, change management, automation, or technology-enabled transformation.
- Understanding of operational risk, controls, procedures, quality management, and issue escalation.
Responsibilities
- Lead, coach, and develop Customer Service Representatives, setting expectations for performance, accountability, service, quality, and risk management.
- Establish consistent operating routines, provide timely and actionable coaching, recognize strong results, and address performance or behavioral concerns promptly.
- Create individual development plans and succession and talent-development opportunities to strengthen team capability.
- Build trust and psychological safety while maintaining high standards and encouraging employees to raise issues and recommend improvements.
- Ensure employees have the knowledge, training, tools, procedures, and support needed to perform effectively and independently.
- Lead day-to-day Dealer Desk operations and ensure requests are handled accurately, efficiently, and within established service expectations.
- Establish and monitor key performance indicators; use operational data to identify trends, capacity needs, service gaps, coaching opportunities, and improvement priorities.
- Lead resolution of complex or high-risk dealer escalations and coordinate with Auto partners when issues require support beyond Dealer Desk.
- Evaluate recurring dealer issues, escalations, and service trends to improve the end-to-end experience.
- Translate dealer and employee feedback into actionable process improvements.
- Identify and implement opportunities to simplify processes, eliminate unnecessary handoffs, reduce rework, and improve turnaround time.
- Lead initiatives to improve workflow management, reporting, automation, and operational visibility.
- Maintain a strong risk-management culture and ensure processes follow applicable policies, procedures, controls, and service-level requirements.
- Assess downstream operational impacts and ensure changes are supported by appropriate procedures, training, communications, controls, and performance monitoring.
- Help define the future-state strategy for Dealer Desk and translate it into executable priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
