Business Development Specialist

Carrum Health•,

12d•Remote

About The Position

The Business Development Specialist is an experienced individual contributor who provides reliable, high-quality patient access support and drives program engagement. The role focuses primarily on converting prospective patients and influencing engagement through targeted outreach strategies, while also covering core queue duties as needed. The specialist manages moderately complex patient scenarios with increasing independence, uses judgment within defined guidelines, and serves as a dependable team member. Compensation is $23 per hour plus a performance-based bonus.

Requirements

High school diploma or GED.
Excellent written and verbal communication skills.
Strong listening skills.
Self-starting approach and strong organizational skills.
Resilience and persistence.
Ability to learn quickly.
Understanding of CRM systems and other sales tools.
Ability to manage moderately complex patient scenarios with limited guidance.
Clear and professional communication with patients and internal partners.
Reliable follow-through and increasing ownership of work.
Ability to navigate multiple systems and adapt to evolving processes.
Ability to balance productivity, quality, independent time management, follow-ups, documentation, and patient-first service.

Nice To Haves

College education.
1–2 years of experience in sales development, lead generation, or a similar customer-facing role.
Spanish-speaking ability.
Consultative selling skills, including understanding patient needs, addressing concerns, and overcoming objections.
Experience with cold-calling workflows and using feedback about objections to improve outreach strategies.

Responsibilities

Make outbound cold calls to engage eligible patients, build rapport, establish trust, and influence patient decisions.
Educate and qualify prospective participants and convert them to create program engagement.
Explain Carrum’s value and program offerings in a way that aligns with prospective participants’ healthcare needs.
Manage follow-ups to re-engage members and close enrollment opportunities.
Document interactions, outcomes, and next steps accurately in internal systems.
Provide general queue coverage and manage inbox duties across access and intake scenarios as needed.
Handle patient inquiries related to access, eligibility, and intake, applying knowledge of insurance types, benefits, and Carrum programs.
Apply escalation guidelines to complex or sensitive cases and de-escalate patient concerns.
Identify recurring issues and workflow challenges, and share feedback with leadership.
Contribute ideas to improve workflows, documentation, and patient experience.
Support newer team members informally by modeling best practices and answering questions.
Serve as a reliable team contributor during periods of high volume or change.

Benefits

Stock option plan and performance bonus for eligible employees.
Flexible schedules and remote work.
Chicago and San Francisco offices available as an option.
Flexible PTO, within reason.
Summer Fridays, with sign-off at 1 p.m. local time.
15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
Annual holiday shutdown in December.
Paid parental leave.
Health, vision, and dental insurance.
Employee Assistance Programs (EAP).
401(k) retirement plan.
Opportunities to connect virtually and in person.