Business Development & Retail Sales Manager

St. Mary's Bank•Epping, NH

11d

About The Position

Under the direction of the Regional Manager, the Business Development & Retail Sales Manager leads overall branch performance through strategic leadership, relationship-based growth, and exceptional member experience. The role drives business and community development, manages top depositor and business relationships, applies knowledge of cash management solutions, and collaborates with internal business partners, including Business Development Officers and Commercial teams. The Manager partners with the Member Experience Supervisor to ensure operational excellence and consistency across branch functions. The position typically leads a mid-size branch with more than $100 million in assets or a de novo branch in a new market, overseeing more than 10 staff members. Business development, community development and engagement, and management of existing business portfolios, top depositors, and cash management relationships account for approximately 60% of the role’s focus.

Requirements

Minimum 7 years of managerial experience in the sales and service industry.
Bachelor’s degree in business management or related work experience.
Proven track record in loan origination, sales, member service, compliance, and branch operations.
Demonstrated experience in business and community development and engagement.
Working knowledge of cash management products and services for business members.
Excellent verbal and written communication skills.
Proven ability to lead and inspire a team, achieve business goals, and drive performance.
Strong member-service focus and commitment to improving member experience.
Strong analytical, problem-solving, and decision-making abilities.
Ability to identify and mitigate risks.
In-depth knowledge of federal, state, and local regulations related to residential lending, and knowledge of financial regulations and standards.
Experience in budgeting and financial management, including managing and optimizing resources.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and banking application software.
Strong initiative, professional presence, and excellent communication skills.
Ability to travel frequently to meet clients and attend industry events.
Ability to sit for prolonged periods and work on a computer.
Ability to occasionally lift office supplies weighing up to 30 pounds.
Flexible schedule, including evenings and weekends.

Responsibilities

Develop and implement strategies to enhance member experience, satisfaction, and retention.
Manage and lead the branch team, ensuring strong performance and achievement of deposit portfolio and loan production goals.
Lead employee development focused on relationship-based growth, sales performance, and referral excellence.
Coach employees to uncover member needs and build relationships across deposits, loans, cash management solutions, and partner referrals.
Collaborate with Business Development Officers, Commercial teams, and other business partners to support business development and deepen member relationships.
Manage relationships with top depositors and business member portfolios to drive growth and retention.
Lead and participate in business and community development and engagement activities supporting new membership, deposit, and loan growth.
Analyze member feedback and performance data to identify trends and implement improvements.
Ensure sound branch operations, including risk management, security, quality standards, expense control, and compliance.
Represent St. Mary’s Bank at industry and community events to promote its brand and products.
Monitor and evaluate team performance, provide regular feedback, and assess goals and development plans.
Travel to meet with clients and attend industry events.