Business Development Representative

C.H. Robinson•Oakbrook Terrace, IL

11d•$32 - $51•Hybrid

About The Position

C.H. Robinson is seeking a Business Development Representative to join its Intermodal team. The role identifies new opportunities within the Intermodal service line and supports the sale of creative solutions and services to drive growth through relationship building, problem solving, and exceptional service. The representative delivers customer commitments, resolves issues, drives continuous improvement, articulates customer value, and supports the growth and retention of a customer portfolio or modal offering while pursuing new opportunities. The role uses knowledge of customers’ business challenges and supply chain goals to develop tailored solutions that deliver value and support their businesses. This is a hybrid position with four days in the office in Oakbrook Terrace, Illinois. The position requires domestic and international travel and fluency in written and spoken Spanish and English.

Requirements

High school diploma or GED.
At least 2 years of previous sales experience.
Ability to travel internationally and domestically.
Fluent in Spanish and English, written and verbal.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Demonstrated experience with negotiation and sales strategies.
Decision-making and multitasking skills.
Effective and flexible communication and interpersonal skills.
Driven, enthusiastic, resilient, agile, and highly motivated.
Ability to thrive under deadlines and drive results.
Attention to detail and analytical ability.
High comfort level with technology and ability to quickly learn new systems.
Proficiency in Microsoft Office Suite programs.
Values a diverse and inclusive work environment.

Responsibilities

Represent, develop, and enhance the brand.
Penetrate the assigned customer portfolio by making contacts and building relationships at multiple levels and across departments, in partnership with account management, capacity, and service line teams.
Conduct regular business reviews with internal teams, using analytics and market intelligence to gain customer insights, identify trends, uncover growth opportunities, increase sales, and retain and grow business by presenting solutions.
Share customer-specific data, requirements, and expectations with internal resources to collaboratively create viable supply chain solutions.
Review financial, volume, and service performance reports and make pricing or process adjustments to create efficiencies and drive continuous improvement.
Use effective negotiation and sales strategies when discussing pricing and selling solutions and services.
Stay informed about changes in customers’ businesses, industries, and sectors through regular communication, and use that knowledge to identify opportunities.
Serve as the primary customer contact, providing proactive communication, timely responses, and an appropriate sense of urgency.
Manage conflict and difficult conversations with tact and diplomacy.
Communicate and collaborate with commercial, account management, capacity, product, and supply partners regarding customer needs, issues, and solutions.
Build trusting relationships by ensuring quality execution and working with internal partners to resolve issues promptly.
Gather information about inbound and outbound needs and offer tailored solutions using the C.H. Robinson platform to build relationships and win business.
Respond to customer inquiries and provide updates related to exception management, as needed.
Monitor order statuses and initiate corrective action for exceptions, including verifying pricing, weights, delivery times, ship quantities, and load information.
Understand customer workflows, preferences, and standard operating procedures, and apply this knowledge to create efficient, cost-effective solutions.
Resolve ongoing issues through customer communication and provide options and alternative solutions in a timely manner.
Use customer-facing technology to match the right technology to customer needs.
Organize and prioritize opportunities using sales management tools, including opportunity management and Atmosphere.
Use internal tools and resources, including service line and pricing subject matter experts, to determine customer pricing strategy.
Assist with developing standard operating procedures needed to manage customer business effectively.
Contribute to pricing strategy using an understanding of customer buying habits and C.H. Robinson’s position in the customer’s supply chain.
Collaborate on customer requests for proposal within the portfolio.

Benefits

Three medical plans, including prescription drug coverage.
Enhanced fertility benefits.
Flexible Spending Accounts.
Health Savings Account, including employer contribution.
Dental and vision insurance.
Basic and supplemental life insurance.
Short-term and long-term disability coverage.
Paid observed holidays.
Two paid floating holidays for U.S. hourly employees.
Flexible Time Off for U.S. salaried employees, with no accruals or caps; Paid Time Off for other U.S. and Canadian employees.
Paid parental leave.
Paid time off to volunteer in the community.
Charitable Giving Match Program.
401(k) with 6% company matching.
Employee Stock Purchase Plan.
Career development, networking, and team-building opportunities.