Business Development Representative - Commercial West
About The Position
As a Business Development Representative, you will drive new business growth across strategic accounts in Genesys’s Commercial West territory. The role is suited to an experienced BDR with a record of outbound prospecting, account engagement, and pipeline creation in complex commercial environments. You will work closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build qualified pipeline aligned with regional growth objectives. You will represent Genesys Cloud and CX solutions, turning customer challenges into relevant business outcomes and using data and modern sales tools to improve outreach. Genesys helps organizations create customer experiences through AI-powered experience orchestration. Its platform connects people, systems, data, and AI, and is used by more than 8,000 organizations across over 100 countries.
Requirements
- 1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments.
- Proven experience as a BDR, with strong outbound prospecting and pipeline generation results.
- Strong understanding of the Commercial territory.
- Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations.
- Strong business acumen, curiosity, and strategic thinking.
- Excellent communication, organization, and time-management skills.
- Experience with Salesforce, LinkedIn Sales Navigator, SalesLoft, and modern sales engagement tools.
Responsibilities
- Drive strategic outbound prospecting across commercial and mid-market accounts using calls, email, LinkedIn, events, and campaigns.
- Research accounts and markets, particularly in key industries, to identify high-value opportunities.
- Identify, engage, and build relationships with senior decision-makers and influencers.
- Partner with Account Executives to develop and execute account-based strategies and territory plans.
- Qualify inbound and marketing-generated leads and convert them into high-quality sales opportunities.
- Articulate the value of Genesys Cloud and CX solutions in relation to customer challenges and business outcomes.
- Use data, insights, and tools such as AI and Sales Navigator to optimize outreach and engagement strategies.
- Generate qualified pipeline aligned with regional revenue targets.
- Maintain accurate pipeline management, activity tracking, and reporting in Salesforce.
- Meet and exceed KPIs for pipeline creation, meetings, and conversion rates.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development and career growth opportunities.
- Open Time Off and 10 paid holidays.
- 401(k) matching program.
- Adoption assistance.
- Fertility treatments.
- Paid volunteer time.
- August Free Fridays.
- Well-being resources and regionally tailored programs for employees and their families.
- Mentorship, learning programs, leadership development, and education support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
