Business Development Representative

Infiniti of Charlotte Inc•Matthews, NC

About The Position

INFINITI of Charlotte, part of Mills Auto Group, is hiring Business Development Center (BDC) representatives to support its sales and service departments. Representatives communicate with customers by phone, text, email, and other channels, answer initial questions, schedule and confirm appointments, and follow up with prospective and existing customers. The role requires organized recordkeeping in the CRM and coordination with sales and service teams to provide a welcoming, well-organized customer experience. Compensation is $16 per hour plus performance bonuses.

Requirements

Strong phone skills and clear, professional written communication.
A friendly, customer-focused attitude and confidence speaking with new people.
Consistent follow-through and the ability to manage multiple conversations.
Comfort using computers, CRM systems, texting platforms, and scheduling tools.
Dependability, attention to detail, and willingness to learn.
A goal-oriented mindset and ability to work well with sales and service teams.

Nice To Haves

Previous automotive BDC, call center, customer service, appointment-setting, or sales experience.

Responsibilities

Respond promptly to incoming internet leads, phone calls, text messages, and emails.
Learn what sales customers are looking for, answer initial questions, and schedule sales appointments.
Follow up consistently with prospective customers and previous inquiries.
Confirm appointments and coordinate with the sales team so customers are expected and welcomed.
Document conversations, appointments, and follow-up activities accurately in the CRM.
Work toward goals for response time, customer contact, appointments set, and appointments kept.
Answer incoming service inquiries and schedule appointments.
Contact customers about routine maintenance, service reminders, and overdue visits.
Follow up with customers who missed appointments and help them reschedule.
Coordinate with service advisors to support an organized appointment schedule.
Communicate appointment details clearly and direct technical or pricing questions to the appropriate service team member.
Maintain accurate customer information and detailed records of each interaction.