Business Development Representative - CCA

TD Synnex • Miramar, FL

3d • Hybrid

About The Position

The Business Development Representative for TD SYNNEX’s CCA (Caribbean Central America) Organization maintains customer relationships, supports vendor initiatives and partner enablement, and manages vendor pipelines. The role serves as a subject matter expert on vendor products and programs for the sales organization, helping partners grow through outbound calls, lead and opportunity follow-up, deal closure, partner account profiling, and relationship development beyond the primary contact. Candidates with experience in retail, distribution, or related sectors are encouraged to apply.

The representative provides customer consultations and support, collaborates with vendors and internal teams, and delivers vendor training and guidance on products and programs. The role tracks leads and opportunities through the sales cycle, analyzes data and metrics to improve results, and provides technical and product guidance, including configuring, pricing, quoting, and processing hardware, software, and service requests. The position works in a hybrid professional office environment, requires availability to travel, and may involve occasional non-standard hours or overtime as business requires.

Requirements

• High school diploma required.
• At least 1 year of relevant work experience.
• Bilingual in English and Spanish required.
• Understanding of sales processes, procedures, and terminology.
• Ability to follow instructions, operate common office equipment, and perform accurate data entry.
• Proficiency in basic mathematical calculations and strong problem-solving, critical-thinking, and decision-making skills.
• Excellent verbal and written communication skills, including formal presentations and negotiation.
• Ability to collaborate effectively with diverse individuals and persuasively promote or sell ideas.
• Strong organizational and time-management skills, with a commitment to completing tasks.
• Adaptability to change and ability to perform well under pressure.
• Commitment to social, ethical, and organizational standards and confidentiality.
• Strong multitasking, relationship-building, and empathy skills.
• Ability to learn quickly and proficiency with new systems and technology, including intermediate computer skills.
• Availability to travel.

Nice To Haves

• Degree in Business, Marketing, Project Management, or a related field.
• Relevant experience in retail, distribution, or related sectors.

Responsibilities

• Build and maintain customer relationships, address concerns, and support customer satisfaction.
• Serve as a primary contact for customer consultations and provide customer service and support.
• Collaborate with vendors to develop and execute strategic initiatives that drive business growth.
• Support partner enablement by conducting vendor training as a subject matter expert and providing product and program guidance.
• Track and manage the vendor pipeline by identifying and qualifying leads and moving opportunities through the sales cycle.
• Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
• Develop in-depth knowledge of vendor products, programs, and industry trends, and provide guidance to the sales organization.
• Analyze data and metrics, identify areas for improvement, and implement strategies to drive results.
• Use problem-solving and technical knowledge to configure, price, quote, and process requests for hardware, software, and services.
• Provide education and technical guidance on product alternatives, cross-reference assistance, and customer support.
• Participate in sales team customer account planning and review processes.
• Conduct customer consultations and provide vendor training as a subject matter expert.
• Represent the company to the customer and the customer to the company in sales-oriented activities.
• Attend industry-specific business training from vendors as needed.
• Perform other duties as assigned.

Benefits

• Country-tailored elective benefits.
• Formal leadership and professional development programs and on-demand courses.
• Well-being support through seminars, events, and the global Life Empowerment Assistance Program.
• Inclusive education, peer-to-peer conversations, and equitable growth and development opportunities.
• Onboarding program that connects new coworkers within their first 30 days.
• Internal peer-led communities and activities, including business resource groups, local volunteering events, and environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED