Business Development Manager | RACOM Corporation

Eastern Communications•Spokane, WA

22h•Hybrid

About The Position

RACOM Corporation is seeking a skilled Business Development Manager to join their nationwide team, with ownership over the Eastern Washington region. This role is crucial for expanding existing customer relationships and deepening connections with current clients, as well as expanding the geographic footprint with net new customers. The position will utilize the existing service center footprint as a basis for customer retention, expansion, and growth. The ideal candidate will have a "hunter" and "farmer" mentality, be experienced in sales, and interested in collaborating with technical and operational teams. This is an opportunity to be part of a fast-paced, growing company with exposure to mission-critical technologies.

Requirements

Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience).
Proven track record of successful sales and business development experience.
Minimum of seven (7) years of complex solution selling experience in technology sales and/or selling to public safety agencies.
Demonstrated experience developing and executing complex sales strategies that require multiple months to close.
Strong understanding of sales principles, techniques, and strategies.
Excellent communication, negotiation, and presentation skills.
Ability to develop and maintain effective relationships with customers at all levels.
Self-motivated, results-driven, and able to work independently.
Strong organizational and time management skills, with the ability to handle multiple priorities simultaneously.
Proficient in CRM software and Microsoft Office Suite.
Willingness to travel extensively (50% or more) to meet with customers and attend industry events.

Responsibilities

Expand existing customer relationships through a proactive approach to identify opportunities for upselling and cross-selling additional products and services.
Identify and pursue new business opportunities through cold calling, networking, and market research.
Develop and maintain strong relationships with key decision-makers and influencers within customer organizations.
Collaborate with Technical teams to leverage their interactions with customers and identify opportunities for service expansion.
Identify potential new customers within the geographic footprint of Service Centers and develop strategies to expand the customer base.
Conduct market research and analysis to identify industry trends, customer needs, and competitive landscape.
Develop and execute territory-specific sales plans and initiatives to achieve growth targets.
Engage and work closely with other Regional Account Managers and Business Development Managers on key, large strategic initiatives.
Build and maintain a comprehensive customer database, including contact information, sales history, and customer preferences.
Conduct presentations and product demonstrations to potential clients.
Provide exceptional customer service and act as a trusted advisor to clients.
Regularly engage with customers to assess satisfaction, identify opportunities for improvement, and address concerns.
Participate in local tradeshows, industry conferences, and networking events.
Collaborate with the Facilities Coordinator at each Service Center to identify strategic business development efforts.
Assist in the development of marketing materials, presentations, and proposals.
Set ambitious sales targets and objectives aligned with company goals.
Monitor sales performance and provide regular reports on progress, achievements, and challenges.
Utilize CRM tools and systems to track sales activities, manage leads, and generate sales forecasts.
Negotiate contracts and close deals to achieve sales targets.